Melissa Knuth

I started with the reception team where my duties included:

• Scheduling appointments for patients based on their needs with their provider, using eClinical Works.
• Ensure accuracy with patient chart data, in a high-paced/high call volume atmosphere.
• Check-in patients at the front desk using eClinical Works.
• Ensure the patient's chart is up to date with demographic information, insurance, and required forms.
• Maintain a friendly and professional attitude in a fast-paced environment.
• Work as a team to get patients checked in , in a timely manner and clean items, high-traffic areas, and surfaces, multiple times per day to minimize the spread of disease.

During my time with the reception team, I exceeded expectations by learning quickly, taking on additional tasks outside of my normal reception duties, and working extra hours during frequent staffing shortages.

I moved into a supervisor role within 10 months of the initial hire date. My duties as a supervisor included, but were not limited to:

• Overseeing and scheduling front desk and medical records staff.
• Training new front desk staff.
• Covering front desk and patient scheduling as needed.
• Printing memos, schedules, and other pertinent documents for clinical staff.
• Ordering and delivering meals to providers.
• Toner Inventory, and supply ordering.
• Assisting with interviews for the front desk and medical records staff.
• Composing and delivering annual performance reviews, as well as Verbal/Written Warnings and corrective actions when needed.
• Handling and neutralizing difficult situations with upset patients and/or staff when needed.

Shipping Clerk Duties:

• Provide excellent customer service to our valued customers.
• Assist customers with incoming and outgoing production orders.
• Check-in purchase orders for order entry and production crew members.
• Prepare work orders and label products accurately for production crew members.
• Scheduling pick-ups and deliveries for couriers and large truck shipments.
• Safely loading and unloading of large shipments with heavy equipment and machinery and placing pallets of product on shelving in an efficient and organized manner.