Melissa Kordiak
Shafer
Summary
Results-driven financial advocate with a strong background in insurance verification and claims management. Proven ability to navigate complex financial processes while providing excellent customer service and fostering collaboration among healthcare teams to achieve optimal patient outcomes.
Overview
11
11
years of professional experience
Work History
Financial Advocate
Hazelden Betty Ford Foundation
Center City
05.2024 - Current
- Assisted patients with understanding financial responsibilities and healthcare costs.
- Managed denial processes by reviewing and addressing claims issues.
- Work with insurance/Cobra
- Communicated effectively with healthcare staff regarding patient financial concerns.
- Reviewed patient accounts for accuracy and completeness of information.
- Provided customer service by assisting patients with inquiries and concerns.
- Work with patients on caseload
- Schedule appointments with patients
- Documented patient interactions and financial agreements in the system.
- Maintained confidentiality while handling sensitive patient financial data.
- Processed credit card payments in a secure environment according to industry standards.
HUC/ERT
M Health Fairview
Wyoming
04.2015 - 02.2026
- Take patient vital signs and chart them in their medical record
- Obtain glucometer readings
- Remove IV's
- Schedule follow up appointments
- Assisted nursing staff and physicians in performing medical procedures to ensure patient care and safety
- Built rapport with patients, families, and medical team members to enhance communication and support
- Multitask in a fast paced environment
- Answer patient call lights and provide assistance or triage needs to other team members
- Blood draws
- EKG's
- Call/page other providers/hospitals
- Coordinated patient transfers to different facilities for continued care and treatment
- Answered phones to facilitate communication between patients and medical staff
- Assist with codes
Complex Scheduler in Cancer Care
M Health Fairview- St.John's
Maplewood
09.2023 - 04.2024
- Verifying patient information
- Schedule appointments (MD/Infusion/Labs/Imaging/Bone Marrow Biopsies)
- Verify patient insurance/Update insurance
- Collect copays
- Checked in and out patients, ensuring smooth workflow and timely service
- Rounded with providers to discuss patient progress and care coordination
- Collaborating with multiple teams
- Coordinated chemo schedules, aligning treatment plans with patient availability and provider resources
Education
High School Diploma -
North Branch Senior High
North Branch, MN06-2001
Associate of Applied Science - Nursing
Anoka Ramsey Community College
Cambridge, MNSkills
- Insurance verification
- Claims management
- Financial counseling
- Knowledge of insurance
- Patient scheduling
- Data documentation
- Customer service
- Computer skills
- Time management
- Adaptability and multitasking
- Prioritization and efficiency
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Conflict resolution
- Active listening
Timeline
Financial Advocate
Hazelden Betty Ford Foundation
05.2024 - Current
Complex Scheduler in Cancer Care
M Health Fairview- St.John's
09.2023 - 04.2024
HUC/ERT
M Health Fairview
04.2015 - 02.2026
High School Diploma -
North Branch Senior High
Associate of Applied Science - Nursing
Anoka Ramsey Community College