Melissa Mackey
Duluth
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
28
28
years of professional experience
Work History
Substance Use Disorder Tech
Bethel Port Rehibilitation
01.2025 - 06.2025
- Administered Medication, and documented in RTASK.
- Interacted with clients while demonstrating high standards of performance, teamwork, and compassion.
- Maintained client confidence and protected employer by keeping information confidential.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cook
Burger Pradox
03.2024 - 10.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Adjusted recipes based on ingredient availability or customer request.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Deli Worker
Super One Foods
03.2022 - 03.2024
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Cook
Vi's Pizza
11.2019 - 10.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Suggested actionable improvements to streamline training procedures.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Professional Painter
Self-employeed
05.2001 - 09.2019
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Worked holidays and weekends depending on shifting needs of project.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Mechanical Maintenance Engineer
MN Army National Guard
01.1997 - 07.2011
- Established and monitored maintenance protocols to deliver reliable service.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Created parts for machining, sheet metal fabrication, and injection molding.
- Responded to maintenance requests to repair equipment malfunctions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
Education
Bachelor of Science - Substance Use Disorder
Argosy University
Eagan, MN09-2017
Associate of Arts - Visual Communications
Brown College
MN10-2004
Skills
- Attention to detail
- Critical thinking
- Problem-solving
- Health and safety regulations
- Risk mitigation
- Documentation and reporting
Timeline
Substance Use Disorder Tech
Bethel Port Rehibilitation
01.2025 - 06.2025
Cook
Burger Pradox
03.2024 - 10.2024
Deli Worker
Super One Foods
03.2022 - 03.2024
Cook
Vi's Pizza
11.2019 - 10.2021
Professional Painter
Self-employeed
05.2001 - 09.2019
Mechanical Maintenance Engineer
MN Army National Guard
01.1997 - 07.2011
Bachelor of Science - Substance Use Disorder
Argosy University
Associate of Arts - Visual Communications
Brown College
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