Melissa M. Bickel
Saint Paul
Summary
Dedicated and results-driven customer service professional with over 15 years of experience providing exceptional support in dynamic environments. Known for excellent communication, problem-solving, and conflict resolution skills, consistently delivering high-quality service to customers. Adept at identifying customer needs, offering tailored solutions, and ensuring customer satisfaction. Strong ability to manage inquiries via phone and email while maintaining a positive brand image. Passionate about delivering seamless customer experiences and contributing to the success of the organization.
Overview
15
15
years of professional experience
Work History
Host
Olive Garden
Maplewood
12.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Customer Service Cashier
Best Buy
Maplewood
12.2021 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Mail Carrier
USPS
Saint Paul, MN
01.2014 - 11.2021
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Customer Service Representative
Khols Department Store
Roseville, MN
11.2011 - 12.2013
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server
Tin Cup
St.paul, MN
08.2010 - 11.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Health Unit Coordinator -
Saint Paul College
Saint Paul, MN01.2011
Diploma -
Como Park Senior High
Saint Paul, MN01.2010
Skills
Adaptability – Adjusting to various customer needs, unexpected issues, or conflict resolution
Time Management – Prioritizing tasks to handle multiple customer inquiries effectively to gain a positive outcome
Communication Skills – Clear and effective communication both verbally and in writing to ensure a positive experience for customers and coworkers
Product Knowledge – Understanding the products or services offered and being able to convey this information effectively
Order Processing – Handling customer orders, returns, and exchanges
Upselling and Cross-selling – Ability to promote additional products or services during customer interactions
Timeline
Host
Olive Garden
12.2023 - Current
Customer Service Cashier
Best Buy
12.2021 - 09.2023
Mail Carrier
USPS
01.2014 - 11.2021
Customer Service Representative
Khols Department Store
11.2011 - 12.2013
Server
Tin Cup
08.2010 - 11.2011
Diploma -
Como Park Senior High
Health Unit Coordinator -
Saint Paul College