Melissa M. Bickel
Saint Paul
Summary
Dedicated and results-driven customer service professional with over 15 years of experience providing exceptional support in dynamic environments. Known for excellent communication, problem-solving, and conflict resolution skills, consistently delivering high-quality service to customers. Adept at identifying customer needs, offering tailored solutions, and ensuring customer satisfaction. Strong ability to manage inquiries via phone and email while maintaining a positive brand image. Passionate about delivering seamless customer experiences and contributing to the success of the organization.
Overview
15
15
years of professional experience
Work History
Host
Olive Garden
12.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Customer Service Cashier
Best Buy
12.2021 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Mail Carrier
USPS
01.2014 - 11.2021
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Customer Service Representative
Khols Department Store
11.2011 - 12.2013
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server
Tin Cup
08.2010 - 11.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Health Unit Coordinator -
Saint Paul College
Saint Paul, MN01.2011
Diploma -
Como Park Senior High
Saint Paul, MN01.2010
Skills
Adaptability – Adjusting to various customer needs, unexpected issues, or conflict resolution
Time Management – Prioritizing tasks to handle multiple customer inquiries effectively to gain a positive outcome
Communication Skills – Clear and effective communication both verbally and in writing to ensure a positive experience for customers and coworkers
Product Knowledge – Understanding the products or services offered and being able to convey this information effectively
Order Processing – Handling customer orders, returns, and exchanges
Upselling and Cross-selling – Ability to promote additional products or services during customer interactions
Timeline
Host
Olive Garden
12.2023 - Current
Customer Service Cashier
Best Buy
12.2021 - 09.2023
Mail Carrier
USPS
01.2014 - 11.2021
Customer Service Representative
Khols Department Store
11.2011 - 12.2013
Server
Tin Cup
08.2010 - 11.2011
Diploma -
Como Park Senior High
Health Unit Coordinator -
Saint Paul College
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