Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Nelsen

Elk River,MN

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.


Overview

16
16
years of professional experience

Work History

Manufacturer/ Shop

Twin City Hose
04.2023 - Current
  • Manufacturing high pressure metal hoses
  • Measuring, sawing, assembling and producing fittings for final welding
  • Shipping of small packages and scheduling with UPS Worldship

Lead Assembly Technician

Roboview LLC
08.2022 - 04.2023
  • Assembly of all parts of underwater ROVs- Remote operated vehicle
  • Use of many skills in assembly- Microscope work, soldering, epoxy mixing, UV light curing
  • Break in and testing of motors, speed pairing
  • 305 parts assembled for 1 ROV unit

Operations Manager

Tire Service International
03.2021 - 08.2022
  • Shipping small pack-UPS, FedEx, Spee Dee
  • Accounts Receivable
  • Freight Scheduling- Domestic and Foreign
  • Shop Assembly
  • Production Schedule
  • Human Resources
  • Supply Ordering/ Inventory
  • Serial Number and Warranty Tracking
  • Assisting Plant Manager

Office Manager

Yardworx Outdoor Services
08.2020 - 11.2020
  • Human Resources and Billing
  • Customer account receivables and payable
  • Managed Customer calls
  • Help solve customers’ issues with work performed
  • Direct customers to appropriate sales associates
  • Set up new accounts and contracts
  • Maintain bank accounts and deposits
  • Vendor account payable and receivables
  • New hires, interviews, benefits

Office Manager

Lighthouse Chiropractic
02.2019 - 11.2020
  • Working all aspects of front desk in high-volume clinic
  • Patient accounts and receivables
  • Verifying insurance
  • Managing other front desk employees and massage therapists’ duties and schedules
  • Work well with multi phone line system
  • Gather and produce information for attorneys
  • Monthly statement mailing
  • Set up new systems for insurance paperwork online/ Creating workflow systems
  • Some medical billing

Restaurant Manager

Up the Creek Grill & Bar
04.2009 - 11.2019
  • Employee hiring and training
  • Front of house employee schedules
  • Scheduling events and music, advertising
  • Inventories
  • Handling staff and customer issues
  • Count daily cash and prepared deposits
  • Assistance with planning and coordinating catering events

WC Claims/ Underwriting Service Rep

Midwest Family Mutual Insurance
10.2007 - 05.2016
  • Work from home company
  • Accounting: Applied Daily payments by credit card or cash in policy system
  • Prepared month end worksheets, processed expense reports, and reviewed refund checks
  • Worked with bank website processing payments, voiding, stop paying and re-issuing checks
  • Assisted in bank reconciliation, financial statement preparation and mailing
  • Worked projects involving unclaimed property checks and 1099 filing at year end
  • WC Claims/ Underwriting Service Rep: Set up new claims and make first employer contact for new work comp claims
  • Make payments on claims for medical or legal services
  • Assisted claims adjusters with tasks such as printing files, healthcare provider reports, and medical record requests

Education

High school diploma -

Elk River High School
Elk River
06.2000

Generals

Saint Cloud State University
Saint Cloud, MN

Skills

  • Dedicated and hardworking with proficient skills including computer use in general and Microsoft Office
  • Organized and driven by challenging tasks
  • Work hard to meet deadlines
  • Work well in high stress situations
  • Excellent Multi-tasking Skills
  • Data entry experience with minimal errors
  • Detail Oriented

Timeline

Manufacturer/ Shop

Twin City Hose
04.2023 - Current

Lead Assembly Technician

Roboview LLC
08.2022 - 04.2023

Operations Manager

Tire Service International
03.2021 - 08.2022

Office Manager

Yardworx Outdoor Services
08.2020 - 11.2020

Office Manager

Lighthouse Chiropractic
02.2019 - 11.2020

Restaurant Manager

Up the Creek Grill & Bar
04.2009 - 11.2019

WC Claims/ Underwriting Service Rep

Midwest Family Mutual Insurance
10.2007 - 05.2016

High school diploma -

Elk River High School

Generals

Saint Cloud State University

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Melissa Nelsen