Melissa Toot
Lonsdale
Summary
Dynamic Shift Lead Manager with a proven track record at both Papa Murphy's and Taco Bell, excelling in team motivation and employee training. Successfully optimized inventory management, reducing wastage while ensuring compliance with safety regulations. Committed to delivering exceptional customer service through effective coaching and policy enforcement, fostering a high-performance work environment.
Overview
7
7
years of professional experience
Work History
Shift Lead Manager
Papa Murphy's Take and Bake Pizza
10.2023 - 12.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Oversaw cash handling and ensured accurate inventory records.
Shift Lead Manager
Taco Bell
03.2018 - 05.2023
- Guided new employees through onboarding process
- Managed food line operations effectively.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Oversaw cash handling and ensured accurate inventory records.
Education
High School Diploma - Generals
Waseca Public Schools
Waseca, MN06.2016
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Cash handling
- Opening and closing procedures
Timeline
Shift Lead Manager
Papa Murphy's Take and Bake Pizza
10.2023 - 12.2024
Shift Lead Manager
Taco Bell
03.2018 - 05.2023
High School Diploma - Generals
Waseca Public Schools
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