Memelile Felishia Toyisson
Minneapolis,MN
Summary
Motivated, detail-oriented, and reliable professional adept at efficiently handling diverse tasks while maintaining an optimistic outlook. Proven record of effectively managing multiple priorities, demonstrating an initiative-taking approach to achieving objectives. Eager to embrace additional responsibilities to collaboratively fulfill team objectives and contribute to overall success.
Overview
9
9
years of professional experience
Work History
Service Desk Consultant
University Of Minnesota
07.2023 - Current
- Deliverer exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhance customers experience by empathize and ask right questions to get bottom of any problem. Actively listened to customers, handled concerns quickly and escalated major issues to other team.
- Enhance customer satisfaction by resolving complex issues promptly and professionally via Webex call, Remote Support (Bomgar), and Zoom.
- Adapt quickly to new technologies introduced into call center environment, utilizing tools like Team Dynamix, Knowledge Base, Google, and other resources effectively during customer interactions.
- Track support requests using ticketing system. Prioritize and categorize tickets based on their urgency and impact on business operations, and update tickets with relevant information and ensured timely resolution.
- Solve customer problems in-person or over telephone by providing assistance to different types of operating systems Microsoft OS, Mac OS and software applications. Guide users through step-by-step instructions to resolve issues when appropriate.
- Provide support on ongoing Google Workspace project management for Alumni accounts on PCEO tickets.
- Scheduled calls to help users password reset, and two factor authentication code for Google workspace Alumni accounts.
- Use remote desktop tools to assist users migrate data from UMN accounts to Alumni accounts or other accounts.
- Demonstrate excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from users.
- Participate in regular team meetings to discuss ongoing challenges. Contribute ideas for process improvements, enhancing efficiency of end-user support services.
- Make sure to access learning and development opportunities for personal growth to company benefit.
- Collaborate with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Contribute positively to team dynamic by offering assistance to colleagues when needed and celebrating their successes.
- Provided comprehensive resources to support other colleagues through service time.
Pharmacy Technician
Hy-Vee Pharmacy
11.2021 - 01.2023
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Contributed to reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within department.
Pricing Specialist
Hy-Vee Grocery
05.2019 - 11.2021
- Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.
- Optimized revenue growth by analyzing market trends and conducting price benchmarking studies.
- Enhanced profitability with development of comprehensive pricing models and tools.
- Collaborated with sales and marketing teams to establish competitive pricing strategies, resulting in increased market share.
- Developed customized pricing solutions to meet unique client needs, fostering long-term business relationships.
- Conducted cost analysis on new products or services to determine optimal pricing structures that maximize profitability while maintaining competitiveness in marketplace.
- Evaluated competitor prices and offerings, identifying opportunities for differentiation and value creation.
- Participated in industry events and conferences to stay informed on latest trends affecting product or service prices within our sector.
- Conducted cost analysis on new products or services to determine optimal pricing structures that maximize profitability while maintaining competitiveness in marketplace.
Cashier Assistant Manager
Champion Supermarket
09.2015 - 11.2018
- Enhanced customer satisfaction by providing efficient and friendly service at cashier counter.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
Education
Certificate of Completion - Application Development
Summit Academy Opportunities Industrialization Center
Minneapolis, MN10.2023
Google IT Support Training -
Google
Online10.2023
Training Program - Oracle Database Administration
Icon IT
Saint Paul, MN01.2021
Bachelor of Science - Sociology
University of Lome
Lome - Togo10.2017
Skills
- Attention to Detail
- Awareness
- Building Rapport
- Communication
- Continuous Learning
- Continuous Improvement
- Customer Service
- Customer Education
- Database Management, OEM
- Data Analysis
- Detail Oriented
- Documentation
- Empathy
- Ethical Conduct
- Google IT Support
- Microsoft Office Tools
- Multi-Tasking
- Presentation Building
- Problem-Solving
- Process Migration
- Remote Assistance
- Research
- Review Tickets
- IT Consulting
- Teamwork
- Troubleshooting
- User Support
Timeline
Service Desk Consultant
University Of Minnesota
07.2023 - Current
Pharmacy Technician
Hy-Vee Pharmacy
11.2021 - 01.2023
Pricing Specialist
Hy-Vee Grocery
05.2019 - 11.2021
Cashier Assistant Manager
Champion Supermarket
09.2015 - 11.2018
Certificate of Completion - Application Development
Summit Academy Opportunities Industrialization Center
Google IT Support Training -
Google
Training Program - Oracle Database Administration
Icon IT
Bachelor of Science - Sociology
University of Lome
Similar Profiles
Aarikka LokenAarikka Loken
Club Leader at University of MinnesotaClub Leader at University of Minnesota
EVA HALVERSONEVA HALVERSON
Student Engineering Researcher at University of MinnesotaStudent Engineering Researcher at University of Minnesota
Olivia MeitnerOlivia Meitner
Horse Barn Worker at University of MinnesotaHorse Barn Worker at University of Minnesota
Aidan SutherlinAidan Sutherlin
Undergraduate Research Assistant at University of MinnesotaUndergraduate Research Assistant at University of Minnesota
GIAN VENTURAGIAN VENTURA
JANITOR at 3BROTHER'S JANITORIAL SERVICES LLCJANITOR at 3BROTHER'S JANITORIAL SERVICES LLC