Mer Puoch
Minneapolis
Summary
Results-driven professional experienced in optimizing patient care processes and event execution. Known for strong organizational and multitasking skills, facilitating seamless operations that enhance experiences and efficiency.
Overview
3
3
years of professional experience
Work History
Program Assistant
Neuropsychological Sevices
Seattle, WA
06.2024 - Current
- Assisted in preparation of neuropsychological assessments, ensuring accuracy and completeness of documentation.
- Facilitated communication between clinical staff and patients, improving service delivery and satisfaction.
- Developed and maintained patient records using electronic health record systems, enhancing data accessibility.
- Coordinated patient scheduling and managed appointment logistics to optimize clinic efficiency.
- Trained new staff on operational procedures and software tools, fostering a collaborative work environment.
- Oversaw inventory management for office supplies and testing materials, ensuring adequate stock levels at all times.
- Implemented quality control measures for assessment documentation, resulting in enhanced compliance with regulatory standards.
Matchday and Events Assistant
Seattle Sounders FC
Seattle
02.2023 - 06.2026
- Coordinated game day operations, ensuring seamless execution of events and fan engagement activities.
- Supported match play communications and game presentation execution for Seattle Sounders FC, Tacoma Defiance, and Seattle Reign FC in a fast-paced professional sports environment
- Assisted with real-time in-venue messaging flow, ensuring alignment between production, operations, and marketing teams during live events
- Coordinated timing and execution of on-field and in-stadium programming, including announcements, fan engagement segments, and sponsor activations
- Collaborated with communications, production, and event staff to support consistent brand messaging across game-day touchpoints
- Helped execute fan engagement initiatives and sponsor-driven activations by supporting logistics, setup, and live event coordination
- Supported seamless game-day storytelling by assisting with the coordination of talent, vendors, and internal stakeholders
- Contributed to delivering high-quality fan and guest experiences through effective communication, organization, and real-time problem-solving
Patient Registration Coordinator
Swedish First Hill
Seattle, WA
09.2023 - 05.2024
- Coordinated scheduling and intake for neurology patients, including those undergoing evaluations for epilepsy, multiple sclerosis, Parkinson’s disease, and stroke care.
- Verified insurance coverage, obtained prior authorizations, and processed referrals for specialized neurological testing and treatments.
- Served as the primary point of contact for patients and families, addressing questions with empathy and ensuring clear communication about treatment plans.
- Collaborated with neurologists, nurses, and diagnostic technicians to streamline patient flow and optimize clinic operations.
- Managed sensitive patient information and medical records in compliance with HIPAA regulations and organizational standards.
- Educated patients on pre-visit requirements, diagnostic procedures (e.g., EEG, MRI), and follow-up instructions to promote care adherence.
- Coordinated care transitions, including hospital discharges, rehabilitation referrals, and specialty consultations.
- Supported high-volume clinic operations by prioritizing tasks, resolving scheduling conflicts, and maintaining accurate EMR documentation.
- Advocated for patient needs by liaising with providers, insurance companies, and external clinics to reduce barriers to neurological care.
Education
Bachelor of Science - Informatics
University of Washington
Seattle, WA12-2025
Skills
- Administrative support
- Data entry
- Data management
- Event planning
- Program coordination
- Teamwork and collaboration
Timeline
Program Assistant
Neuropsychological Sevices
06.2024 - Current
Patient Registration Coordinator
Swedish First Hill
09.2023 - 05.2024
Matchday and Events Assistant
Seattle Sounders FC
02.2023 - 06.2026
Bachelor of Science - Informatics
University of Washington