Merari I Gordillo Cruz
Minneapolis
Summary
Customer-focused Project Manager with expertise in customer service and sales strategies. Skilled in enhancing client satisfaction and optimizing service delivery through effective communication and problem-solving. Experienced in construction management, coordinating resources, overseeing team performance, and ensuring project compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Spa Consultant
Totally Tan & Spa -
Golden Valley
07.2025 - Current
- Resolved client inquiries promptly, delivering exceptional customer service.
- Anticipated spa and salon guest concerns, swiftly resolving issues to ensure satisfaction.
- Created customer service strategies that improved overall client satisfaction.
Manager
Baja Exteriors Inc
Brooklyn Parkc
05.2025 - Current
- Developed and implemented construction plans, ensuring compliance with codes and regulations to facilitate project progression.
- Coordinated material delivery to job sites and supervised subcontractors to maintain quality standards.
- Managed daily operations for residential exterior projects.
- Coordinated schedules and resources for project completion.
- Oversaw team performance and ensured task alignment.
Sales Associate
American Eagle AC
Roseville
04.2025 - Current
- Guided customers in product selection, sizing, and styling to improve overall shopping experience.
- Provided accurate information about products, prices, and services to facilitate informed decisions.
- Maintained cleanliness of store environment, including floors, windows, and displays.
- Created attractive merchandise displays with signage to increase customer engagement and manage inventory.
- Contributed to weekly team meetings to evaluate performance goals and align strategies.
Sales Associate
Victoria's Secret & PINK
Minnetonka
03.2024 - 08.2024
- Guided customers in selecting products by advising on sizing and styling to enhance purchasing decisions.
- Responded to customer inquiries to support product discovery and increase satisfaction levels.
- Maintained organized sales areas through effective merchandising and housekeeping, improving overall shopping experience.
- Processed returns, exchanges, and refunds per company policies.
- Performed cashier duties, including accepting payments and issuing receipts.
Education
BSBA - Marketing Management
University of Saint Thomas
Saint Paul, MN06-2028
High School Diploma -
DelaSalle Highschool
Minneapolis, MN05-2024
Skills
- Spa operations management
- Spa safety protocols
- Customer service
- Client consultation
- Visual merchandising
- Sales strategies
- Market research
- Data analysis
- Project management
- Facility management
- Business administration
- Business continuity planning
- Advanced computer skills
- Fluent Spanish speaker
- Communication skills
Certification
Osha Training
Languages
English
Professional
Spanish
Professional
Timeline
Spa Consultant
Totally Tan & Spa -
07.2025 - Current
Manager
Baja Exteriors Inc
05.2025 - Current
Sales Associate
American Eagle AC
04.2025 - Current
Sales Associate
Victoria's Secret & PINK
03.2024 - 08.2024
BSBA - Marketing Management
University of Saint Thomas
High School Diploma -
DelaSalle Highschool