Merissa Durbin
Baxter
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting superior teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
LPN
Whitefish at the Lakes
Cross Lake, MN
05.2024 - Current
- Administered medications and treatments as prescribed by healthcare providers.
- Assisted in resident assessments and monitored vital signs consistently.
- Collaborated with nursing team to develop individualized care plans for residents.
- Educated residents and families on health management and wellness strategies.
- Maintained accurate medical records and documentation for compliance purposes.
- Utilized electronic health record systems to streamline patient information access.
- Participated in training programs to improve nursing skills and knowledge base.
- Monitored vital signs, and documented relevant information.
- Provided compassionate support to residents, enhancing overall resident satisfaction.
- Cared for wounds, provided treatments, and assisted with procedures.
- Managed resident care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs and input/output measurements from inpatients.
- Comforted and counseled patients and families throughout care process.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Coordinated with pharmacy staff to ensure accurate medication dispensing, minimizing errors.
Front Desk Medical Receptionist
Sazama Family Chiropractic
Pequot Lakes, MN
07.2022 - 07.2023
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with check-in procedures, ensuring accurate information collection.
- Maintained cleanliness and organization of front desk area, creating welcoming environment for patients.
- Trained new reception staff on office protocols and software systems for seamless transitions.
- Implemented improvements in patient intake process, increasing efficiency in front desk operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Handled insurance verification processes, enhancing patient experience and reducing delays.
- Processed medical records and documentation with attention to detail for compliance purposes.
LPN
Essentia Health Saint Joseph's Medical Center
Baxter, MN
01.2022 - 07.2022
- Collaborated with healthcare team to coordinate patient care and improve service delivery.
- Implemented infection control protocols to maintain a safe environment for patients and staff.
- Documented patient progress accurately in electronic health records for continuity of care.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Assisted in management of patient flow in busy settings, reducing wait times and improving efficiency.
- Administered injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Evaluated patient histories, complaints, and current symptoms.
- Took samples to complete diagnostic and routine assessment tests.
Realty Receptionist
Neighborhood Realty
Sauk Centre, MN
01.2021 - 12.2021
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Coordinated communication between the realtors and clients, enhancing information flow and responsiveness.
- Maintained accurate records of incoming calls and messages for effective follow-up.
- Assisted in inventory management of office supplies, optimizing stock levels.
- Greeted clients professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct realtors.
- Kept reception area clean and neat to give clients positive first impression.
- Resolved buyer and seller problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to fellow realtors by copying, faxing, and filing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Office Manager
State Farm
Sauk Centre, MN
03.2018 - 12.2020
- Oversaw daily office operations, ensuring efficient workflow and process adherence.
- Managed scheduling and coordination of meetings, enhancing team collaboration and communication.
- Managed office supply inventory management system.
- Developed and maintained filing systems.
- Trained new staff on office protocols, fostering a supportive work environment and enhancing onboarding experience.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided administrative support to direct supervisor, ensuring timely completion of critical tasks and projects.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or emails.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Phlebotomist
American Red Cross Blood Services
Alexandria, MN
11.2015 - 01.2018
- Performed blood collection procedures, ensuring compliance with safety protocols and standards.
- Maintained accurate records of patient information and sample tracking using electronic systems.
- Enhanced patient experience through effective communication and empathetic engagement during procedures.
- Implemented quality control measures to reduce errors in sample collection and processing.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Education
Associate of Applied Science - Technical Practical Nursing
Alexandria Technical College
Alexandria, Minnesota, MN12-2020
Associate of Science - Veterinary Technology
Ridgewater College
Willmar, MN05-2014
High School Diploma -
Sauk Centre Secondary
Sauk Centre, MN05-2012
Skills
- Medication administration
- Vital signs monitoring
- HIPAA compliance
- Compassionate care
- Customer/Client relations
- Vital signs
- Organization skills
- Time management
Certification
- Licensed Practical Nursing - 01/2022 - Present
Timeline
LPN
Whitefish at the Lakes
05.2024 - Current
Front Desk Medical Receptionist
Sazama Family Chiropractic
07.2022 - 07.2023
LPN
Essentia Health Saint Joseph's Medical Center
01.2022 - 07.2022
Realty Receptionist
Neighborhood Realty
01.2021 - 12.2021
Office Manager
State Farm
03.2018 - 12.2020
Phlebotomist
American Red Cross Blood Services
11.2015 - 01.2018
Associate of Applied Science - Technical Practical Nursing
Alexandria Technical College
Associate of Science - Veterinary Technology
Ridgewater College
High School Diploma -
Sauk Centre Secondary