Merissa Haaven
Harris
Summary
Customer focused professional with 5 years of experience at Jerry’s Enterprises, delivering tailored solutions, and leading cross-functional teams to exceed customer service goals. Proven ability to analyze customer needs, optimize operations, and drive team performance through strong communication and problem-solving. Experienced in onboarding and mentoring staff, streamlining processes, and building positive, results-oriented work environments—and ready to bring these skills to the Consultant Development Program.
Overview
4
4
years of professional experience
Work History
Ecommerce Shopper
Jerry's Enterprises
North Branch
03.2021 - Current
- Greeted customers and addressed inquiries regarding products and services.
- Identified customer needs through effective questioning and provided tailored recommendations.
- Led online shopper groups, ensuring accurate project updates and team alignment.
- Assisted teammates with daily tasks during peak periods to maintain operational efficiency.
Cashier
Jerry's Enterprises
North Branch
12.2020 - 03.2021
- Processed cash and credit card payments, issued receipts, and provided accurate change.
- Responded to customer inquiries and supplied relevant store information.
- Delivered exceptional customer service through active listening and engagement techniques.
- Trained new team members on cash register operations, stock procedures, and customer service best practices.
Education
High School Diploma -
North Branch High School
North Branch, MN06.2023
Associate of Arts - Liberal Arts And Sciences
Anoka Ramsey Community College
Cambridge, MN05.2023
Bachelor of Science - Marketing
Bemidji State University
Bemidji, MN05-2025
Skills
- Customer needs assessment and resolution
- Strategic problem-solving
- Written and oral communication
- Cross-functional collaboration
- Presentation development and delivery
- Critical thinking
- Upbeat and positive personality
- Intellectual curiosity
- Time management
- Honest and dependable
References
References available upon request.
Timeline
Ecommerce Shopper
Jerry's Enterprises
03.2021 - Current
Cashier
Jerry's Enterprises
12.2020 - 03.2021
High School Diploma -
North Branch High School
Associate of Arts - Liberal Arts And Sciences
Anoka Ramsey Community College
Bachelor of Science - Marketing
Bemidji State University
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