Mia Francois
Shakopee
Summary
Dynamic and dedicated professional at the University of Minnesota, excelling in emergency response and customer service. Proven ability to foster teamwork and adaptability while ensuring safety and compliance. CPR and First Aid certified and skilled in swimming instruction. Has experience acting, modeling, and promoting brands on web and social media platforms. Energetic and punctual individual up-to-date with current trends. Familiar with customer service skills and values the customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Membership Concierge
Lifetime Fitness
06.2025 - Current
- Provided each guest with list of the club's upcoming activities and events
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Signed customers up for memberships and sold daily passes
Lifeguard
University of Minnesota Recreation
02.2025 - Current
- Filled out incident and accident reports and submitted to supervisor.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Monitored surrounding environment constantly to watch for potential risks.
- Performed emergency rescues when necessary.
Model
Caryn Model & Talent Agency
08.2024 - Current
- Developed relationships with casting agents and photographers who could provide future work opportunities.
- Maintained a positive attitude while working long hours under challenging conditions at times.
- Delivered dialogue in a clear, concise manner while staying true to the script's intent.
Seasonal Lifeguard
Lifetime Fitness
06.2025 - 08.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
Cashier
Lowes Home Improvement Stores
06.2024 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Swim Instructor
Shakopee Parks and Recreation
08.2023 - 08.2024
- Provided swimming instruction to individuals and groups of all ages.
- Organized lesson plans according to the individual needs of students.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Instructed participants on water safety rules and regulations.
Swim Team Manager
Chanhassen High School
12.2021 - 02.2024
- Provided guidance and mentoring to individual team members, as needed, to help them reach their full potential.
- Kept track of times from meets
- Helped set up meets and timing systems
- Helped with any additional tasks
Lifeguard
Shakopee Parks and Recreation
06.2022 - 08.2023
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
Education
Bachelor of Science - Statistics (Business Management Minor)
University of Minnesota - Twin Cities
Minneapolis, MN05-2028
High School Diploma -
Chanhassen High School
Chanhassen, MN06-2024
Skills
- Teamwork and Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Service
- Payment Collection
- First Aid
- Emergency Response
- Microsoft Excel
- Lifeguard procedures
- CPR and AED training
- Social media networking
- Guest accommodations
- R
- Canva Skills
- Acting
- Modeling
- Guest experiences
- Product promotion
Affiliations
- Competitive Swimming (2015-2024)
- Choir (2020-2021)
- Dance (2011-2016)
Accomplishments
- High school swim team captain in 2022(junior year) and 2023(senior year)
- All-conference for high school swimming (2022, 2023)
- All-state for high school swimming (2022, 2023)
- Voted most improved on high school swim team (2022)
- 3.46 unweighted GPA (high school: 2020-2024)
Certification
- First Aid/CPR Certified
- Certified Water Safety Instructor
- Certified Lifeguard
Timeline
Membership Concierge
Lifetime Fitness
06.2025 - Current
Seasonal Lifeguard
Lifetime Fitness
06.2025 - 08.2025
Lifeguard
University of Minnesota Recreation
02.2025 - Current
Model
Caryn Model & Talent Agency
08.2024 - Current
Cashier
Lowes Home Improvement Stores
06.2024 - 08.2024
Swim Instructor
Shakopee Parks and Recreation
08.2023 - 08.2024
Lifeguard
Shakopee Parks and Recreation
06.2022 - 08.2023
Swim Team Manager
Chanhassen High School
12.2021 - 02.2024
High School Diploma -
Chanhassen High School
Bachelor of Science - Statistics (Business Management Minor)
University of Minnesota - Twin Cities
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