Summary
Overview
Work History
Education
Skills
Timeline
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Mia Swenson

Atwater

Summary

Dedicated and compassionate individual with strong commitment to providing excellent patient access services. Demonstrates an understanding of healthcare processes and possesses ability to navigate complex medical systems. Always eager to assist patients with empathy and patience, ensuring positive and supportive experiences. Highly collaborative and persuasive, fostering cooperative relationships with colleagues and patients alike.

Overview

3
3
years of professional experience

Work History

Patient Access Associate

Centracare
03.2023 - Current
  • Demonstrated strong organizational skills in managing multiple tasks simultaneously while maintaining accuracy in data entry and documentation
  • Identified areas of improvement within Patient Access processes through observation and analysis of workflow patterns
  • Worked collaboratively with clinical teams to ensure timely completion of orders within regulatory guidelines
  • Utilized effective communication techniques to collaborate with internal departments and external customers
  • Facilitated positive outcomes by actively listening to patient needs while providing appropriate resources
  • Adapted quickly to changing environment while utilizing problem-solving skills to address issues related to patient access operations
  • Verified insurance coverage for services provided including authorization requirements prior to rendering care.

Host

Applebees
04.2022 - 03.2023
  • Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
  • Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours
  • Built positive relationships with regulars to ensure their loyalty to the establishment
  • Presented positive first impression of establishment's high standards by delivering exceptional service
  • Conversed with members and guests in outgoing and friendly manner
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.

Education

High School Diploma -

ACGC
Grove City, MN
05-2022

Skills

  • Strong empathy
  • Data entry proficiency
  • Workflow optimization
  • Friendly and outgoing
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Phone and email etiquette
  • Conflict resolution
  • Insurance verification
  • Appointment scheduling
  • Medical terminology

Timeline

Patient Access Associate

Centracare
03.2023 - Current

Host

Applebees
04.2022 - 03.2023

High School Diploma -

ACGC

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Mia Swenson