Micaela Erickson

• Assisted in daily branch operations to ensure smooth workflow and customer service excellence.
• Engaged with customers to address inquiries and provide product information effectively.
• Supported team members in maintaining inventory accuracy and organization standards.
• Participated in training sessions to learn operational procedures and compliance requirements.
• Monitored branch supplies and coordinated replenishment activities as needed.
• Contributed to creating a positive work environment through teamwork and communication skills.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
• Coached and developed several employees resulting in promotions
• Consistently out performed every target ever given

• Supported daily operations by coordinating team schedules and task assignments.
• Assisted in maintaining inventory levels and ensuring product availability for customers.
• Implemented process improvements that enhanced team efficiency and customer service quality.
• Trained new staff on operational procedures and company policies to ensure compliance.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Generated repeat business through exceptional customer service.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

. My first 3 months Ranked top 10 out of 50 employees

. Built relationships with my customers and accounts

. Learned the business