Michael Borg

• Oversaw daily operations for multiple McDonald’s locations, managing over 250 employees across all stores.
• Increased overall sales revenue of one of my restaurants from $3.7M to $6M over 2 years through extending hours, improved operations, and enhanced customer service.
• Ensured compliance with corporate food safety, cleanliness, and quality standards across all locations, consistently passing internal audits with high marks.
• Recruited, trained, and mentored store managers and staff, resulting in reduced employee turnover and improved team performance.
• Monitored labor costs, inventory, and food waste, implementing cost-saving measures to increase cash flow.
• Set actionable goals with store managers to drive continuous improvement and accountability around PACE.
• Spear headed multiple deployment initiatives in my organization through Showcase and Model restaurants trainings, as well as hosted organization wide training for Eproduction, Best Burger, Simplified Breakfast, etc.
• Co-Lead the NSA MMLC through enacting incentives, BU wide initiatives, and hosting BU wide MMLC meetings to improve the NSA BU.

• Directed daily operations of multiple high-volume McDonald’s restaurant between McOpCo and Owner Operator Organization, leading a team of 60-80 employees including shift managers, crew trainers, and front-line staff.
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
• Achieved consistent year-over-year growth in sales, customer satisfaction, and operational efficiency.
• Oversaw all aspects of restaurant management including staffing, scheduling, inventory, food safety compliance, and financial reporting.
• Delivered exceptional customer service standards, resulting in improved mystery shop scores and increased guest loyalty.
• Recruited, hired, and developed team members; maintained a strong focus on coaching, performance evaluations, and career progression.
• Managed labor costs, food and paper cost, and P&L performance in line with company goals, consistently meeting or exceeding budget targets.
• Ensured full compliance with McDonald’s operational standards, safety protocols, and brand guidelines.
• Spearheaded local marketing efforts and community outreach initiatives to boost brand visibility and increase foot traffic through McTeacher Nights, Coffee with a Cop, etc.
• Led initiatives to improve drive-thru efficiency, order accuracy, speed of service, and customer satisfaction resulting in a PACE score of 99%
• Implemented effective training programs for crew and managers, fostering a culture of accountability, teamwork, and continuous improvement.

• Managed all three core departments of restaurant operations—People, Guest Services, and Kitchen—ensuring balanced performance across staffing, customer satisfaction, and food quality.

People Department

• Recruited, trained, and developed team members, ensuring strong onboarding experiences and consistent performance coaching.
• Monitored crew schedules and labor deployment to align with budget and business needs.
• Fostered a positive and inclusive work environment, resulting in improved employee retention and engagement.
• Delivered regular feedback and performance evaluations, and helped identify crew candidates for internal promotions.

Guest Services Department

• Led front-of-house operations, focusing on delivering outstanding customer experiences and achieving high CEV/CFV scores.
• Trained crew members on hospitality, order accuracy, and complaint resolution, driving improvements in speed and service quality.
• Oversaw cleanliness and presentation standards in all guest-facing areas to ensure compliance with McDonald's brand standards.
• Resolved guest concerns in real-time with professionalism and empathy, promoting repeat business and brand loyalty.

Kitchen Department

• Supervised kitchen operations to ensure food safety, quality, and production efficiency during all dayparts.
• Maintained inventory accuracy, reduced waste, and optimized product prep levels based on sales forecasts and peak periods.
• Ensured compliance with McDonald’s food safety protocols and health inspection requirements.
• Coordinated with maintenance vendors and store leadership to ensure all kitchen equipment functioned properly and safely.
• Collaborated closely with the General Manager and other department managers to execute store goals, meet financial targets, and uphold McDonald's operational excellence.

• Supervised daily operations during assigned shifts to ensure smooth service, customer satisfaction, and adherence to McDonald’s standards.
• Led and motivated a team of 6-20 crew members, assigning roles, managing workflow, and ensuring optimal labor deployment throughout each shift.
• Trained new crew members and coached existing staff on procedures, food safety, and customer service expectations.
• Monitored food preparation and service to ensure product quality, portion control, and adherence to cleanliness and hygiene standards.
• Managed shift cash handling, safe counts, drawer audits, and daily deposits in line with company policy.
• Responded to guest concerns in real time, resolving issues with professionalism and promoting a positive dining experience.
• Ensured compliance with all safety and sanitation regulations, including McDonald’s brand procedures and local health department requirements.
• Supported inventory control by monitoring stock levels, reducing waste, and communicating supply needs to management.
• Worked with upper management to implement promotions, meet shift-level KPIs, and drive a culture of teamwork and accountability.
• Recognized as a dependable leader and problem-solver, consistently selected to manage high-volume or high-pressure shifts.

• Provided fast, accurate, and friendly service to guests in a high-volume, team-oriented environment.
• Prepared food and beverages according to McDonald’s quality and safety standards, ensuring consistent product presentation.
• Maintained cleanliness and organization of workstations, dining areas, and restrooms to meet health and safety guidelines.
• Operated registers, processed payments, and handled customer orders efficiently and accurately.
• Supported front and back-of-house operations, including drive-thru, grill, fryer, and beverage stations.
• Worked collaboratively with team members to meet shift goals and deliver exceptional customer experiences.
• Handled guest concerns professionally and promptly, aiming to exceed customer expectations.
• Adhered to all food safety and sanitation policies, contributing to successful internal and external audits.
• Demonstrated reliability, punctuality, and a strong work ethic, earning recognition for dependability and team support.