Michael Hagford
Cambridge
Summary
Accomplished Service Technician and Tool Design Engineer with a proven track record at WCS Industries, enhancing tool performance and customer satisfaction. Expert in installation, repair, and preventive maintenance, with a keen attention to detail. Elevated operational efficiency and productivity through innovative design and effective team leadership, demonstrating exceptional customer service and technical skills.
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Personable and mechanically inclined, with strong aptitude for troubleshooting and problem-solving. Well-versed in fundamentals of electrical systems and mechanical repair, with practical skills in using diagnostic tools and conducting basic installations. Committed to delivering high-quality service and ensuring optimal performance of equipment.
Overview
27
27
years of professional experience
Work History
Service Technician
DR Schenk
10.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Tool Design Engineer
WCS Industries
11.2021 - 04.2022
- Established effective communication channels with vendors and suppliers, ensuring timely delivery of necessary materials for ongoing projects without compromising quality or budget constraints.
- Contributed to increased revenue by creating custom tool designs for high-profile clients, resulting in repeat business.
- Enhanced tool performance by designing and implementing innovative concepts in collaboration with the engineering team.
- Maximized equipment lifespan through diligent maintenance planning and implementation of preventative measures based on detailed analysis of wear patterns on tools.
- Streamlined workflow processes, resulting in shorter lead times and quicker project completion by optimizing tool design layouts.
Cold Heading Lead Supervisor
WCS Industries
02.2017 - 11.2021
- Oversaw team operations to enhance productivity and ensure project deadlines were met.
- Improved workflow efficiency by implementing strategic adjustments in team activities.
- Managed day-to-day operations for seamless execution of team tasks.
- Enhanced team communication, facilitating better project coordination.
- Provided mentorship to junior staff to foster a culture of continuous learning.
- Coordinated resources effectively to optimize team performance.
- Addressed conflicts and resolved team issues for maintaining a positive work environment.
- Conducted regular performance evaluations for identifying areas of improvement.
- Collaborated with other departments to facilitate cross-functional projects.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
Cold Heading Setter Operator
WCS Industries
02.2016 - 02.2017
- Maintained a safe work environment through strict adherence to safety protocols and proper handling of equipment.
- Resolved technical issues swiftly through effective communication with maintenance personnel, minimizing delays in production schedules.
- Implemented lean manufacturing principles within the workplace, enhancing overall operational efficiency.
- Collaborated with team members to develop new processes for increased productivity and reduced waste in the manufacturing process.
- Enhanced production efficiency by adjusting and maintaining cold heading machines for optimal performance.
Cold Heading Toolmaker
WCS Industries/Custom Headed Products
07.2011 - 02.2016
- Fabricated precision tools to enhance manufacturing processes.
- Improved production efficiency by crafting custom tools.
- Inspected and adjusted tools for optimal functionality.
- Reduced downtime, maintaining tools with regular inspections.
- Manufactured jigs and fixtures to support assembly operations.
- Maintained detailed records of tool specifications and modifications.
- Increased workshop productivity with effective tool organization strategies.
- Contributed to safety standards, ensuring tools met compliance requirements.
- Selected appropriate materials for tool fabrication, enhancing durability.
Owner/ Operator
Hagford Construction & Remodeling
06.2002 - 06.2011
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
Mold Maker
Advance Tool
07.1997 - 06.2002
- Enhanced mold quality by utilizing precision measurement tools and equipment for accurate mold fabrication.
Education
Mold Making Certificate - Mold Making
Anoka Technical College
Anoka, MN05-2000
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Project management
- Supply chain coordination
- Scheduling and coordination
- Troubleshooting
Timeline
Service Technician
DR Schenk
10.2022 - Current
Tool Design Engineer
WCS Industries
11.2021 - 04.2022
Cold Heading Lead Supervisor
WCS Industries
02.2017 - 11.2021
Cold Heading Setter Operator
WCS Industries
02.2016 - 02.2017
Cold Heading Toolmaker
WCS Industries/Custom Headed Products
07.2011 - 02.2016
Owner/ Operator
Hagford Construction & Remodeling
06.2002 - 06.2011
Mold Maker
Advance Tool
07.1997 - 06.2002
Mold Making Certificate - Mold Making
Anoka Technical College
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