Michael Hoenie
Golden Valley
Summary
Results-driven Owner/Operator with expertise in Operations Management and Marketing Strategy at Erbert & Gerbert's. Proven ability to enhance brand awareness and customer satisfaction through targeted initiatives. Proficient in Staff Training and Compliance, ensuring operational efficiency and high-quality service delivery.
Overview
29
29
years of professional experience
Work History
Owner/Operator
Aspen Garage Doors
01.2015 - Current
- Enhanced menu offerings by analyzing customer feedback for service improvements.
- Established supplier relationships, ensuring timely product availability and cost efficiency.
- Streamlined daily operations, improving overall business performance and efficiency.
- Boosted customer satisfaction through high-quality service and effective communication.
- Ensured regulatory compliance by maintaining documentation and licensing standards.
- Implemented marketing strategies, increasing brand awareness and expanding customer base.
Owner/Operator
Erbert & Gerbert's
03.2003 - 03.2020
- Enhanced service delivery and customer satisfaction through effective daily operations management.
- Mentored staff on operational protocols, improving customer engagement techniques.
- Optimized inventory management processes to maintain balanced stock levels.
- Streamlined workflows, increasing productivity and reducing operational delays.
- Ensured compliance with health and safety regulations in all business activities.
- Coordinated marketing initiatives, boosting local brand awareness and increasing sales.
Auditor
Audit Bureau of Circulations
01.1997 - 01.2003
- Led comprehensive audits to ensure compliance with industry standards and regulations.
- Mentored junior auditors, enhancing team performance and audit accuracy.
- Developed and implemented audit methodologies to improve overall efficiency.
- Analyzed financial statements for discrepancies, ensuring accuracy in reporting.
Education
Bachelor of Science - Finance
St. Cloud State University
Saint Cloud, MN05-1996
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Staffing
- Relationship management
- Marketing strategy development
- Recruiting and hiring
Timeline
Owner/Operator
Aspen Garage Doors
01.2015 - Current
Owner/Operator
Erbert & Gerbert's
03.2003 - 03.2020
Auditor
Audit Bureau of Circulations
01.1997 - 01.2003
Bachelor of Science - Finance
St. Cloud State University