Michael Kaplan

I worked in the printing industry much of my working career, but am passionate about RVing. After Shutterfly closed the MN location, I decided to go with my passions and went to work for Pleasureland. Started as a Walkthrough Specialist for RV's. Trained new RV owners how to operate and maintain their units. Moved into Sales after 10 months. Currently working as a Sales Consultant. Many and varied duties including: Greeting customers when they arrive, feature/advantage/benefit demonstrations on various floor plans on Motorhomes, Travel Trailer and Fifth Wheel campers. Working new and existing Leads through The CRM, taking phone calls, answering questions when people are trying to narrow down their choices. Sell aftermarket add on's such as Maintenance contracts, extended Service Contracts, ceramic coatings, roadside assistance, etc. Follow up and maintain customer relationships. Continuous improvement and training has always been important to me.

• Conducted product demonstrations to educate clients on features and benefits effectively.
• Collaborated with cross-functional teams to drive product knowledge and improve service delivery.
• Developed and maintained strong relationships with clients to enhance customer loyalty.

• Currently proficient on several key pieces of equipment at Shutterfly and Lifetouch. Responsible for HP Indigo digital press, Spartantics cutting equipment, Epic/Bluecrest packing equipment operation.
• Played a key role in the Integration process after the Shutterfly Lifetouch acquisition. Worked closely with Shutterfly Engineers and Technicians in migrating Digital Ticket Templates and other DFE settings for Lifetouch Special Items Production.
• Trained existing Shutterfly Indigo operators during integration and Lifetouch peak Package seasons
• Continuing to collaboratively improve press condition, consistency and uptime for Indigo Presses in concert with Shutterfly and HP Technicians.
• Worked closely with Quality and Process Improvement Teams on training and process documentation.
• Focused on Continuous Improvement of digital print production and finishing processes

• Served as the main point of contact for all aspects of print production for Lifetouch Indigo Special Items including ID Cards, Yearbooks, Laminated Photo Gifts, and various photographic and school service items.
• Performed all periodic and routing maintenance on HP Indigo presses
• Handled all press repairs, parts ordering and returns
• Assisted QA and Development Teams in establishing hot folders and Ticket Templates for Production Systems and assisted with new product development and testing
• Continuous Improvement Initiatives and Process Documentation including establishment of Work Instructions and Standard Work documents
• Trained numerous operators and maintenance staff, provided evening phone support for night shift operators.
• Served as a technical resource for other Lifetouch Labs. Frequently travelled to conduct training for maintenance personnel and new operators.
• Worked closely with external print vendors and approved large print runs for pre-printed shells. Archived copies of the files for distribution upon request to other Lifetouch Labs.
• Maintained inventories for many seasonally variable paper stocks and consumables inventories for Indigo presses
• Point of contact for hazardous waste haulers, LOTO trained, Safety Team member

• Screen printing UV inks on plastics, metals and magnetic vinyl. First exposure to Indigo’s in 1999. Operation and maintenance of WS-2000 and S-2000 Indigo Presses. Operated, maintained and repaired various UV Curing equipment. Handled hazardous materials storage, hauling and manifests. Conducted training of press operators and assisted in new product development efforts.

• Operated Compact Disc manufacturing equipment. The Uni-Line consisted of plastic injection molding, metallizing, spin-coating, and 4-color screen printing equipment in one unit. Was responsible for screen making and testing molded discs for data integrity and other electrical specifications. Introduced to Statistical Process Control methodology and worked on Quality Teams. Assisted in process documentation and quality controls.