Michael McQueen
Lakeville
Summary
Skilled Computer Technician with comprehensive experience in troubleshooting, repairs, and system installations. Strengths include diagnostic skills, customer service, and a solid understanding of computing hardware and software. Previous roles have seen consistent resolution of technical issues, ensuring optimal system performance and minimizing downtime.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Small Electronics Technician
GoldenSupply inc.
Burnsville
08.2023 - Current
- Sort inventory using FCC numbers on parts.
- Reprogram and repair car remotes for resale.
- Verify the quality of stock.
- Developed a C# app for tracking incoming packages using the FedEx API.
- Helped with IT issues around the office, setting up new employees, peripherals that were not working, and updating software.
Dispatcher/ Customer service Representative
Cooperative Response Center
Austin
01.2022 - 03.2023
- Verified outage locations, and conducted root cause analysis for issue reports.
- Coordinated emergency response efforts by effectively communicating with field personnel and management.
- Conducted regular checks on vehicle status and availability for optimal dispatching.
- Analyzed, issued, and efficiently dispatched linemen to outages and emergencies.
Computer Technician
MicroCenter
St. Louis Park
08.2021 - 01.2022
- Proficient in troubleshooting and resolving hardware and software problems in Windows.
- Demonstrated ability to address 95% of hardware/software issues within 30 minutes.
- Assisted customers with diagnosing and troubleshooting computer issues, ensuring timely resolutions.
- Performed routine maintenance checks on store display devices and workstations.
- Configured and installed software applications based on customer requirements and needs.
- Documented repair processes and customer interactions to improve service quality.
Education
Bachelor of Science - Software Engineering
WGU
Millcreek, UT06-2026
Skills
- Comprehensive computer skills
- Proficiency in Microsoft Office
- Experience in Python, SQL, JavaScript, C, C#, HTML, and CSS
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- Detail-oriented, with a keen eye for accuracy and efficiency
- Software development
- Technical troubleshooting
- Customer service
- Microsoft C#
- Data analysis
- IT support
- Hardware diagnostics
- Troubleshooting and diagnosis
- Hardware debugging
- Electronic troubleshooting
- Soldering and wiring
Certificates And Licenses
- AWS Certified Cloud Practitioner
- CompTIA A+
- PCEP - Entry Level Python
- Google IT Support
- ITIL
Websites
Certification
CompTIA A+
Timeline
Small Electronics Technician
GoldenSupply inc.
08.2023 - Current
Dispatcher/ Customer service Representative
Cooperative Response Center
01.2022 - 03.2023
Computer Technician
MicroCenter
08.2021 - 01.2022
Bachelor of Science - Software Engineering
WGU