Michael Schwantes
Hastings
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Super 8 Motel
Saint Paul
03.2021 - 01.2025
- Greeted guests and handled check-ins, check-outs, and reservations
- Responded to guest inquiries in-person and via phone/email
- Managed billing, room keys, and provided local area recommendations
- Resolved guest concerns quickly and professionally
- Maintained records and balanced the cash drawer
- Maintained high customer satisfaction scores
- Documented customer interactions and escalated issues when needed
- Managed cash drawer responsibly throughout shift.
Customer Service Representative
Walgreens
Saint Paul
01.2020 - 02.2021
- Assisted customers with purchases, product questions, and returns
- Operated cash register and managed transactions with speed and accuracy
- Restocked shelves and maintained cleanliness and organization
- Helped manage front store promotions and displays
- Handled difficult customer situations with professionalism and care
Education
High School Diploma -
Cretin-Derham Hall High School
Saint Paul06-2020
Skills
- Guest relations
- Reservation management
- Billing procedures
- Point of sale
- Customer inquiries
- Conflict resolution
References
References available upon request.
Timeline
Front Desk Agent
Super 8 Motel
03.2021 - 01.2025
Customer Service Representative
Walgreens
01.2020 - 02.2021
High School Diploma -
Cretin-Derham Hall High School
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