MICHAEL SORENSEN
North Mankato
Summary
A versatile professional with a diverse skill set, excelling in various fields, adeptly handling interpersonal interactions, keenly observing intricate details, and effectively managing high-pressure situations. Greatest passion lies in unwavering commitment to continuous learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Auto Glass Technician
Kato Glass
05.2024 - Current
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Applied primer, installed glass and monitored curing.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
Security Officer
Prairie Edge Casino And Resort
09.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Bank Teller
CCF Bank
05.2023 - 09.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Courtesy Patrol
Menards
03.2021 - 04.2023
- Took shopping carts from outside and brought them back into the store
- Assisted guests with loading building materials into their vehicles
- Cleaned up garbage and made the parking lot look presentable
- Helped guests find what they were looking for
Education
First Responder License - First Responder
N/A
Granite Falls, MN02-2024
HIGH SCHOOL -
St. Clair High School
01.2023
Skills
- Hand and power tools
- Basic life support
- Emergency medical treatment
- Attention to detail
- Professionalism and courtesy
- Relationship building
- Verbal and written communication
Certification
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Casino Surveillance Professional Development Program Certificate – Various Gaming Control Boards or Casino Operator Training Programs.
Timeline
Auto Glass Technician
Kato Glass
05.2024 - Current
Security Officer
Prairie Edge Casino And Resort
09.2023 - 05.2024
Bank Teller
CCF Bank
05.2023 - 09.2023
Courtesy Patrol
Menards
03.2021 - 04.2023
First Responder License - First Responder
N/A
HIGH SCHOOL -
St. Clair High School