Michael Theisen
Minneapolis
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
8
8
years of professional experience
Work History
Logistics Manager
Minnesota Ice Sculptures
07.2020 - 12.2024
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
Bartender (Seasonal)
Lawless Distillery - Miracle Event
10.2021 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Aircraft Fueler
Swissport International
10.2019 - 04.2020
- Helped team coordinate smooth and safe aircraft movement.
- Kept equipment clean and functional with regular inspections and upkeep.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Fueled airline equipment according to exact work orders.
- Maximized on-time departures by promptly and accurately fueling planes according to flight schedules.
General Manager - Food Truck
Foxy Falafel
05.2019 - 10.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed inventory to insure proper supplies allocated for restaurant and truck.
Restaurant General Manager
Caffrey's Deli & Subs
04.2017 - 05.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
Associate of Arts - Psychology/Marketing
Minneapolis Community And Technical College
Minneapolis, MN12-2025
Skills
- Shipping and receiving
- Warehouse management
- Distribution management
- Supply chain management
- Staff scheduling
- Hiring decisions
- Customer engagement
- Social media marketing
- Excellent customer service
- Strong multitasking
- Service-oriented mindset
- Beverage preparation
Timeline
Bartender (Seasonal)
Lawless Distillery - Miracle Event
10.2021 - 01.2023
Logistics Manager
Minnesota Ice Sculptures
07.2020 - 12.2024
Aircraft Fueler
Swissport International
10.2019 - 04.2020
General Manager - Food Truck
Foxy Falafel
05.2019 - 10.2019
Restaurant General Manager
Caffrey's Deli & Subs
04.2017 - 05.2019
Associate of Arts - Psychology/Marketing
Minneapolis Community And Technical College
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