Michael Vega-lalonde
Blaine
Summary
After Working years in the hospitality industry and developing my Customer service skills, I discovered that helping people is my passion. Creating smiles and building relationships is what's kept me in the industry for so long, and I plan to bring that same passion, dependability, and drive into servicing, installing, and selling Residential HVAC equipment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Acapulco Mexican Restaurante
11.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a safe and positive work environment with high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Created policies and procedures to streamline operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Laborer/Assistant
Alex Leon
01.2023 - Current
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
Server/Bartender Shift Manager
Acapulco
11.2012 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
HVAC Diploma -
Century College
White Bear Lake, MN12-2025
Skills
- Willingness to learn
- Bilingual (Spanish)
- Attention to detail
- Safety awareness
- Punctual and reliable
- Customer service
- Job site safety
- Safety procedures
Certification
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
- Occupational Safety and Health Administration (OSHA) 30-Hour Construction Safety and Health Course Certificate – U.S Department of Labor.
- Minnesota Driver's License
- Serve safe Certification
Languages
Spanish
Native or Bilingual
Timeline
Laborer/Assistant
Alex Leon
01.2023 - Current
General Manager
Acapulco Mexican Restaurante
11.2021 - Current
Server/Bartender Shift Manager
Acapulco
11.2012 - 11.2021
HVAC Diploma -
Century College
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