Michael Velazquez
AUSTIN,MN
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience and superior planning and time management abilities. Organized trainer and manager with 10+ years of management and customer service experience. Expert in customer relations training with extensive knowledge of Microsoft and word use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Leadership Team Member
International Paper
08.2023 - Current
- Mentored junior team members, fostering a culture of continuous learning and skill development.
- Mentored and guided employees to foster proper completion of assigned duties.
- Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
- Increased employee retention by designing and implementing comprehensive training programs.
- Facilitated effective communication among team members, promoting transparency and accountability throughout the organization.
Corrugator Helper Lead Position
International Paper
08.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
- Used equipment properly to avoid workplace hazards or injuries.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Office Manager
Wangen Automotive
01.2021 - 08.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager
AutoZone
10.2018 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Corrugator Operator
International Paper
12.2015 - 07.2018
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Performed quality checks to identify finish discrepancies.
- Assisted with equipment startups and machine installation tasks.
- Conducted inspection of in-process or finished product.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Kept accurate records of defective units or products.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Inspected machine parts with measuring tools.
- Drafted reports detailing machine production outputs and material quantities.
Forklift Operator
Hormel Foods
01.2013 - 07.2015
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Completed cycle counts and monthly inventory.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Operated or tended automatic stacking, loading and packaging machines.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Adjusted machinery and notified supervisors of malfunctions.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Weighed materials or products to record weight or other production data on tags or labels.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Promoted operational efficiency by maximizing loads on each transfer.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Signaled workers to discharge, dump or level materials.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
Quality Control Inspector
Quailty Pork Processor
04.2009 - 01.2013
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Resolved customer complaints by investigating problems and developing solutions.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
- Followed safety protocols while handling hazardous materials.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Utilized quality control software to track and analyze product data.
- Assisted in developing inspection and testing protocols.
- Repaired faults, reassembled products, and completed additional tests.
- Provided technical support to production personnel.
- Weighed products prior to shipment to confirm accuracy.
- Investigated customer complaints to take necessary corrective actions.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Recommended architectural improvements, design solutions, and integration solutions.
Education
Associate Of Applied Science - Supervisor Management
Riverland Community College
Austin, MN06.2023
Certification - Massage Therapy
Riverland Community College
Austin, MN06.2020
Skills
- Training Manuals and Materials
- Customer Loyalty
- Record Videos
- Course Planning
- Online Chat
- Emergency Situations
- Simulation Coordination
- Interpersonal Communications
- New Hire Training
- Worker Auditing
- In-Depth Research
- Consistent Approach
- Coaching and Development
- Group and Individual Instruction
- Course Materials and Supplies
- Guest Satisfaction
- Client Retention
- Video Conferencing
- Billing and Payment Processing
- Public Speaking
- Online Training
- Lead Simulations
- Orientation Procedures
- Improve Job Skills
- Continuity Monitoring
- Clear Verbal Communication
- Training Initiatives
- Auto Dialers
- Payment Collection
- Planning and Coordination
- Computer Technology
- Corrective Actions
- Individual Trainings
- POS Transactions
- Reading Comprehension
- Program Performance Assessment
- Online-Based Education
- Work Coordination
- Safe Driver
- Processing Orders
- Inventory Reporting
- Skid Loader Operation
- RF Scanner
- Certified Fall Protection Trainer
- Performance Goals
- Process Management
- Warehouse Best Practices
- Equipment Operation
- Equipment Maintenance
- Customer Experience
- Material Handling
- Employee Performance
- Maintenance and Repair
- Report Creation
- Administrative Support
- Team Development
- Data Evaluation
- Membership Inquiries and Renewals
- Customer Relationship Management
- Calm and Professional Under Pressure
- Plates Presentation
- Money Handling Abilities
- Sales Quota Achievement
- Senior Leadership Support
- Technical Support
- Service Standard Compliance
- Account Management
- Quality Assurance Controls
- Delivery Scheduling
- Filing
- Retail Materials Management
- Grammar
- Managing Multiple Tasks
- Customer Consulting
- Closing Sales
- Lead Generation
- Order Processing
- Retail Sales Customer Service
- Conflict Mediation
- Conflict Resolution
- Microsoft Word
- Cultural Awareness
- Multi-Line Telephone Operation
- Shipping and Receiving Understanding
- Calendaring
- Staff Training
- Proofreading
- Warehousing Functions
- Multi-Line Phone Talent
- Route Dispatch
- Product Organization
- Refund Processing
- Prioritization
- POS Systems and Ordering Platforms
- Call Center Operations
- Microsoft Excel
- Professional Telephone Demeanor
- Active Listening
- Problem-Solving Ability
- Customer Service
- Typing Proficiency
- Credit Card Payment Processing
- Customer Relations
Languages
Spanish
Native or Bilingual
Cambodian
Limited Working
Timeline
Leadership Team Member
International Paper
08.2023 - Current
Corrugator Helper Lead Position
International Paper
08.2022 - Current
Office Manager
Wangen Automotive
01.2021 - 08.2022
Manager
AutoZone
10.2018 - 06.2020
Corrugator Operator
International Paper
12.2015 - 07.2018
Forklift Operator
Hormel Foods
01.2013 - 07.2015
Quality Control Inspector
Quailty Pork Processor
04.2009 - 01.2013
Associate Of Applied Science - Supervisor Management
Riverland Community College
Certification - Massage Therapy
Riverland Community College
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