Michele Callanan
Savage
Summary
Dynamic Accounts Payable Customer Service Lead at HealthPartners with a proven track record in enhancing service delivery and resolving complex billing issues. Skilled in Microsoft Office and customer communication, I streamlined processes, improved team efficiency, and ensured timely invoice processing, contributing to financial accuracy and operational excellence.
Overview
20
20
years of professional experience
Work History
Accounts Payable Customer Service Lead
HealthPartners
01.2023 - Current
- Learned operational procedures and product knowledge to enhance customer interactions.
- Supported team in maintaining high service standards during peak hours.
- Collaborated with colleagues to streamline processes for improved service delivery.
- Work with different software: Brio, Oracle, Excel, Circulus.
- Work with suppliers to keep accounts current.
- Resolve escalated acccounts payable issues with employees and suppliers, research and resolve billing and invoice problems
Accounts Payable Clerk
Park Nicollet
08.2016 - 01.2023
- Work with different software: Lawson, Excel, Kofax, Webnow, Brio, and Oracle.
- Processed non-PO and PO invoices.
- Match expenses to the correct general ledger accounts.
- Researched and resolved billing and invoice problems.
- Performed check run procedures weekly.
Accounts Payable
Packaging Incorporated
02.2006 - 08.2016
- Strengthened financial accuracy by meticulously maintaining all accounts payable and receivable.
- Increased efficiency of accounts payable team by providing guidance, training, and support to staff members.
- Enhanced financial accuracy by streamlining the accounts payable and receivable processes.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Worked with different software: Pronto, QlikView, Word, and Excel.
- Performed check-run procedures weekly.
- Set up customer and vendor accounts.
- Analyzed orders to achieve the best margin possible.
Education
Bachelor of Science - Business Management
College of St. Benedict
St. Joseph, MNSkills
- Microsoft Office
- Purchasing
- Customer Service
- Communication
Timeline
Accounts Payable Customer Service Lead
HealthPartners
01.2023 - Current
Accounts Payable Clerk
Park Nicollet
08.2016 - 01.2023
Accounts Payable
Packaging Incorporated
02.2006 - 08.2016
Bachelor of Science - Business Management
College of St. Benedict