Michele Halstead
Waverly
Summary
Dedicated professional with extensive experience in administrative support and client services. Recognized for strong organizational abilities and effective communication, driving improvements in operational efficiency and team collaboration.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Dicks Sporting Goods
Maple Grove, MN
08.2009 - Current
- Coordinated daily operations to ensure seamless administrative support for management and staff.
- Managed scheduling and appointments, optimizing time allocation for team members.
- Implemented filing systems, enhancing organization and accessibility of important documents.
- Assisted in preparing reports and presentations, ensuring accuracy and clarity of information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
Client Services Manager
TN Marketing
Plymouth, MN
01.1999 - 02.2001
- Developed and implemented client service strategies to enhance customer satisfaction and retention.
- Led cross-functional teams to streamline processes and improve operational efficiency across client accounts.
- Conducted regular training sessions for staff, fostering a culture of continuous improvement in service delivery.
- Analyzed client feedback to identify trends, driving recommendations for service enhancements and product offerings.
- Oversaw the onboarding process for new clients, ensuring seamless integration into company systems and services.
- Developed new employees and on-going performance assessment of current employees.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
Education
General Studies
University of Minnesota
Minneapolis, MNSkills
- Customer service
- Detail Oriented
- Good Organizational Skills
- Conducted Interviews
- Microsoft Word
- Time management
- Good Communication Skills
- Sales
Certification
Professional Travel Agent
Timeline
Administrative Assistant
Dicks Sporting Goods
08.2009 - Current
Client Services Manager
TN Marketing
01.1999 - 02.2001
General Studies
University of Minnesota