Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Lemner

Savage

Summary

Dynamic professional with extensive experience at Delta Vacations and Delta Air Lines, excelling in air distribution technology and project management. Proven ability to enhance customer satisfaction through data-driven strategies and cross-functional leadership. Skilled in QlikView and adept at problem-solving, ensuring operational efficiency and compliance while driving revenue recovery initiatives.

Overview

21
21
years of professional experience

Work History

SR. RM Support Distribution Analyst

Delta Vacations
08.2021 - Current

Air Distribution Technology & RM Support plays a crucial role in enhancing customer experience by ensuring that air-related issues, such as schedule changes, seat escalations, PNR management & serving, revenue recovery, and voluntary/involuntary changes, are addressed seamlessly. Driving improvements to processes that impact the end-customer requires cross-functional leadership. The achievement of operational efficiency, compliance, and prevention of errors that may result in revenue leakage and/or customer dissatisfaction.

Work with CEC agents in Servicing /reaccom air reservations (PNRs) with Schedule Changes, seat assignment and related jobs.

  • Testing & verification on GDS Galileo (1G) functions/formats
  • Testing & verification on all channels-CD/WAD and NAV
  • Leverages data tools like QlikView Air Pricing to support creating varies air pricing reports, defecting issues and analysis and operational improvements. This application Air Pricing designed and developed by the team. It also allows leadership to track performance metrics, identify trends, and implement data-driven strategies for optimizing distribution and maximizing revenue.
  • Infare- OAG (new name) Automation in data collection and reporting allows for more precise decision-making related to margin management and package pricing strategy.

IT Business Analyst

Delta Air Lines, Inc
03.2004 - 12.2020
  • Act as subject matter expert (SME), responsible for supporting Delta leaders, project managers, internal channels, and outside vendors in deciding project scope for future JV, Interline, and Codeshare partners.
  • Effectively liaise among business stakeholders, developers, and digital channels on the life cycle of projects
  • Define project requirements and solution design through development of first plan, while supervising the Project Team
  • Conceptualize and over see all accepted project management deliverables, including project charter; budget; and resource, risk, support, and implementation plans
  • Monitor, administer, and adjust testing efforts to guarantee success in VersionOne
  • Create and present regular status reports to stakeholders, sponsors, the enterprise, and all testing channels
  • Utilize Deltamatic and GDS Reservation Systems in conducting regression testing and user acceptance testing (UAT) to be documented in Quality Center and VersionOne
  • Efficiently develop project change and project gating requests
  • Administer user acceptance criteria, resources, and forecasting in PPM
  • Assume responsibility in preparing project initiation documents, use cases, and functional specifications; capturing of process models and functional testing; and ensuring the functionality of system

Education

High School Diploma -

Inver Hills Community College
Inver Grove Heights

Skills

  • Word, Excel, Powerpoint
  • SharePoint
  • Power BI
  • VersionOne/Agile
  • AXIS/Navigator/CD and WAD
  • QlikView
  • Amadeus, Sabre GDS, 1P-Worldspan, 1G-Galileo and Deltamatic
  • Exhibit strong analytical and problem-solving skills as well as excellent verbal and written communication skills

Timeline

SR. RM Support Distribution Analyst

Delta Vacations
08.2021 - Current

IT Business Analyst

Delta Air Lines, Inc
03.2004 - 12.2020

High School Diploma -

Inver Hills Community College
Michele Lemner