Dynamic professional with extensive experience at Delta Vacations and Delta Air Lines, excelling in air distribution technology and project management. Proven ability to enhance customer satisfaction through data-driven strategies and cross-functional leadership. Skilled in QlikView and adept at problem-solving, ensuring operational efficiency and compliance while driving revenue recovery initiatives.
Air Distribution Technology & RM Support plays a crucial role in enhancing customer experience by ensuring that air-related issues, such as schedule changes, seat escalations, PNR management & serving, revenue recovery, and voluntary/involuntary changes, are addressed seamlessly. Driving improvements to processes that impact the end-customer requires cross-functional leadership. The achievement of operational efficiency, compliance, and prevention of errors that may result in revenue leakage and/or customer dissatisfaction.
Work with CEC agents in Servicing /reaccom air reservations (PNRs) with Schedule Changes, seat assignment and related jobs.