Michelle Beling
Savage
Summary
Higher education enrollment expert with 15+ years of experience in driving student enrollment and compliance initiatives. Proven ability to develop and execute successful recruitment strategies that lead to increased enrollment rates. Strong background in customer service and team leadership, with a focus on effective communication and problem resolution. Committed to creating inclusive environments that support student success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Enrollment Specialist
Capella University
03.2021 - Current
- Lead enrollment operations for diverse student populations, ensuring compliance with institutional and regulatory standards.
- Implemented process improvements that reduced enrollment errors and improved turnaround time.
- Co-Founder of Co-Lab, a peer-led coaching team created to enhance team knowledge, collaboration, and support.
- Co-Founder of the TAAP Task Force, created to improve processes and support for both staff and students.
- Mentor and train enrollment specialists, fostering team development and performance excellence.
- Collaborate with cross-functional teams to optimize onboarding and enrollment workflows.
Lead Enrollment Counselor
Capella University
01.2015 - 03.2021
- Supervised and supported a team of enrollment counselors to achieve departmental goals.
- Developed and implemented best practices for student engagement and enrollment accuracy.
- Analyzed enrollment data to identify trends and improve conversion rates.
- Provided advanced guidance to prospective students on program selection and admissions requirements.
Enrollment Counselor
Capella University
02.2010 - 01.2015
- Guided prospective students through the enrollment process, providing personalized support and program information.
- Consistently exceeded enrollment targets, contributing to departmental growth.
- Maintained compliance with accreditation and regulatory requirements during student onboarding.
- Delivered exceptional customer service, resolving inquiries promptly and professionally.
Education
Bachelor of Science - Business, Human Resource Management
Capella University
Minneapolis, MN01.2016
Skills
- Enrollment Management
- Customer Service
- Compliance & Regulatory Knowledge
- Data Analysis
- Team Leadership
- CRM Systems
- Cross-functional collaboration
- Student engagement
Websites
Certification
[List any relevant certifications]
Accomplishments
Recognized as a Quality Contributor in 2024
Timeline
Lead Enrollment Specialist
Capella University
03.2021 - Current
Lead Enrollment Counselor
Capella University
01.2015 - 03.2021
Enrollment Counselor
Capella University
02.2010 - 01.2015
Bachelor of Science - Business, Human Resource Management
Capella University