- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
MICHELLE CHAKUZIRA
Mankato
Summary
Proven expertise in customer support and problem-solving, honed at CIMAS HEALTH GROUP. Excelled in managing high call volumes, significantly reducing handling times by mastering software systems and employing empathetic communication. Achieved notable client satisfaction through effective issue resolution and rapport building, showcasing strong data entry and interpersonal skills.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CONTACT CENTRE AGENT
CIMAS HEALTH GROUP
01.2021 - 10.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
No Degree - CUSTOMER COMMUNICATION AND MANAGEMENT
IMPACT TRAINING COLLEGE
ZIMBAMBWE12-2024
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Customer communications
- Communicating with clients
Certification
- Avaya Professional
Interests
Timeline
CONTACT CENTRE AGENT
CIMAS HEALTH GROUP
01.2021 - 10.2024
No Degree - CUSTOMER COMMUNICATION AND MANAGEMENT
IMPACT TRAINING COLLEGE
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