Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Michelle Jurek

White Bear Lake ,MN

Summary

Experienced healthcare professional with a strong background in clinical operations and staff management. Proven ability to lead teams, uphold high patient care standards, and improve efficiency. Skilled in scheduling, resource management, and implementing protocols for operational effectiveness. Adaptable with a focus on collaboration and achieving goals.

Overview

36
36
years of professional experience

Work History

Medical Clinic Supervisor

Thin Solutions Rx.
08.2024 - Current
  • Supervised daily clinic operations, ensuring compliance with health regulations and organizational policies.
  • Implemented staff training programs to enhance service delivery and improve patient interactions.
  • Streamlined appointment scheduling process, resulting in increased patient satisfaction and reduced wait times.
  • Coordinated interdisciplinary team meetings to address patient care challenges and improve treatment outcomes.
  • Mentored junior staff members, fostering professional development and enhancing team collaboration efforts.
  • Developed standard operating procedures to optimize clinic workflows and ensure consistent service quality.
  • Managed inventory control systems to maintain stock levels of medical supplies, minimizing disruptions in patient care delivery.
  • Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
  • Ensured compliance with state regulations through diligent monitoring of clinic procedures and documentation practices.
  • Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Dispatch Supervisor

UPS
09.1989 - 07.2024
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Mentored, trained and managed team of 70+ employees and offered insight and direction, helping boost overall performance.
  • Tracked all changes in computer system to keep records current and accurate.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.

Education

Associate of Arts - Business

Century College
05.1990

Skills

  • Logistics coordination
  • Dispatcher monitoring
  • Accurate recordkeeping
  • Schedule management
  • Delivery procedures
  • Data entry
  • Experienced in software utilization
  • HIPAA compliance
  • Clinical leadership
  • Effective communication
  • Training and mentoring

Additional Information

Reference:

Max Stumpf

763-898-7052

Letter of recommendation upon request.


Nathan Mckinney

612-310-0936

Letter of recommendation upon request

Timeline

Medical Clinic Supervisor

Thin Solutions Rx.
08.2024 - Current

Dispatch Supervisor

UPS
09.1989 - 07.2024

Associate of Arts - Business

Century College
Michelle Jurek