Summary
Overview
Work History
Skills
References
Timeline
Generic

MICHELLE LIBERTY

Saint Paul

Summary

Self-motivated with 36 years of exemplary customer service experience. Thrives in a fast-paced, customer-focused environment while completing all tasks in a timely, accurate manner. Creates contagious positivity to enhance workplace productivity and teamwork. Proficient soft skills include but not limited to: dependability, effective communication, patience, adaptability, empathy, and quick decision-making.

Overview

7
7
years of professional experience

Work History

SHIFT LEAD

STARBUCKS
Saint Paul
01.2025 - Current
  • Lead and support a team of baristas to deliver exceptional customer service.
  • Oversee daily operations, including inventory, cleanliness, and quality control.
  • Train new members on company standards, safety and product preparation.
  • Resolve customer concerns to ensure satisfaction and assist with scheduling, workflow coordination and meeting sales goals.

BARTENDER

CHS/PSC COMPASS
Saint Paul
03.2024 - Current
  • Serve beverages quickly and accurately in a high-volume, fast-paced environment.
  • Provide friendly service to guests.
  • Handle cash and credit transactions with accuracy, restock bar supplies before, during and after events.
  • Work collaboratively with team members to ensure smooth service during peak crowds.

OFFICE ADMINISTRATOR

OAKDALE COLLISION
Saint Paul
11.2023 - 01.2025
  • Ensured seamless office operations by effectively managing day-to-day tasks and processes.
  • Tracked invoices and verify that the company receives appropriate credits for returned parts.
  • Generated daily reports and followed up on outstanding parts orders.
  • Managed office supply inventory, ensuring all materials are adequately stocked.
  • Former Co-Owner from 2011-2018

SERVICE ADVISOR

BONFE
Saint Paul
05.2023 - 11.2023
  • Liaison between Service Department and customers, provided excellent customer service experience.
  • Met and exceeded sales goals through consultative sales processes.
  • Successfully managed sales pipelines.

SERVICE ADVISOR

FURY MOTORS
Stillwater
08.2022 - 05.2023
  • Acted as the primary point of contact between the Service Department and customers, delivering exceptional service and ensuring high levels of customer satisfaction.
  • Effectively managed and tracked customer sales pipelines.

COURIER

FED EX
Roseville
06.2018 - 08.2022
  • Deliver and retrieve packages from customers and businesses.
  • Sort and organize several trucks while maintaining inventory and other necessary paperwork for both national and international deliveries.
  • Effectively communicate with co-workers, customers, and future customers.

Skills

  • Customer service
  • Timely task completion
  • Accuracy
  • Positivity
  • Workplace productivity
  • Teamwork
  • Dependability
  • Effective communication
  • Patience
  • Adaptability
  • Empathy
  • Quick decision-making

References

  • Amy Lauria, Inver Grove Heights, MN, (651) 373-1185, amy@spotlightbizsolutions.com
  • Jessica Coleman, 810 98th Ave NW #103, Coon Rapids, MN (651) 983-4411, jessicalee1111@gmail.com
  • Pam Welisevich, 191 Winifred St W, St. Paul, MN, 55107, (651) 222-1943, pamwelisevich@yahoo.com

Timeline

SHIFT LEAD

STARBUCKS
01.2025 - Current

BARTENDER

CHS/PSC COMPASS
03.2024 - Current

OFFICE ADMINISTRATOR

OAKDALE COLLISION
11.2023 - 01.2025

SERVICE ADVISOR

BONFE
05.2023 - 11.2023

SERVICE ADVISOR

FURY MOTORS
08.2022 - 05.2023

COURIER

FED EX
06.2018 - 08.2022

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