Michelle Marinoff
Twin Cities
Summary
Accomplished Sales & Retail Management Professional Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
All Auto Glass
Blaine
12.2024 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided detailed information about products and services to customers.
- Processed customer orders and handled transactions efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Managed customer complaints, ensuring timely follow-up and resolution.
- Invoicing and billing
- Provide Customer estimates
Sales Specialist, Pull Tabs
Boulevard Restaurant & Centennial Youth Hockey Association
01.2019 - Current
- Responsible for managing all pull tabs transactions & multiple bank drawers
- Manage inventory & auditing of pull tab gaming systems
- Successfully manage 150k in sales & consistently achieve top-performer in overall sales
Owner
Michelle's Photography
09.2002 - Current
- Freelance photographer with experience in children's, wedding and events
- Experience with Photoshop 7.0, editing, cropping and creating multi-media presentations in DVD format
Licensed Insurance Sales Agent
American Family Insurance
Wyoming
06.2022 - 06.2024
- Assisted clients in selecting appropriate insurance coverage options.
- Conducted thorough policy reviews to ensure compliance with regulations.
- Processed claims and resolved inquiries promptly and professionally.
- Maintained accurate client records using CRM systems efficiently.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Managed existing accounts by providing ongoing support and guidance as needed.
Owner
eLife
10.2013 - 04.2019
- Own a retail store providing electronic cigarettes
- Responsible for hiring, merchandising, daily paperwork and cash deposits, ordering inventory, and all store functions
Manager & In-Home Sales Expert
AT&T
08.2014 - 12.2018
- Responsible for a monthly sales goals while selling AT&T products to new and existing customers. It is crucial to be motivated and a self-starter in this position as you assist residential customers with their technology needs.
- Sell all products and services offered by the Company
- Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
Retail Store Manager
The Phone Zone
10.2012 - 10.2013
Retail Sales Associate
T-Mobile USA
03.2005 - 06.2012
- Function in multiple roles that support the performance of the store's retail experience
- Coordinate check-in process and customer flow
- Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: inventory management - including counts, ordering, maintaining, receiving, returning, tracking, and securing equipment and supplies, cash management, point of sale paperwork/recordkeeping
- Adhere to store merchandising standards, operate various internal tools and systems, and maintain time sensitive daily, weekly, and monthly records
Sales Specialist
ReMax Real Estate Properties
04.2003 - 01.2006
Education
Business Administration, Human Resource Management
Anoka Ramsey Community College
Skills
- Photography
- Team Leadership
- Event Management
- Customer Service
- Public Speaking
- Retail Sales
- Problem resolution
- Building rapport
- Account Development Representative
- Event Coordinator
- Sales Specialist
- Insurance Quoting
- Inventory management
- Conflict resolution
Certification
- Licensed in Auto and home Insurance
Timeline
Customer Service Representative
All Auto Glass
12.2024 - Current
Licensed Insurance Sales Agent
American Family Insurance
06.2022 - 06.2024
Sales Specialist, Pull Tabs
Boulevard Restaurant & Centennial Youth Hockey Association
01.2019 - Current
Manager & In-Home Sales Expert
AT&T
08.2014 - 12.2018
Owner
eLife
10.2013 - 04.2019
Retail Store Manager
The Phone Zone
10.2012 - 10.2013
Retail Sales Associate
T-Mobile USA
03.2005 - 06.2012
Sales Specialist
ReMax Real Estate Properties
04.2003 - 01.2006
Owner
Michelle's Photography
09.2002 - Current
Business Administration, Human Resource Management
Anoka Ramsey Community College
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