Michelle Maxwell
Mankato
Summary
Proven leader and efficient warehouse specialist, I excelled at Lindsay Windows & Door by streamlining operations and enhancing team productivity. With expertise in freight management and a knack for fostering collaborative environments, I significantly improved customer satisfaction and operational efficiency. My self-motivation and adept handling of warehouse operations underscore my ability to meet and exceed employer expectations. Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Lindsay Windows & Door
North Mankato
04.2017 - Current
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones
- Consistently lifted materials weighing as much as 50lbs
- Pounds
- Loaded, unloaded, and moved material to and from storage and production areas
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Maintained clean, orderly work environment free of hazards
- Assisted in receiving, stocking and distribution of merchandise
- Unpacked and repacked items in different quantities and configurations for shipment
- Assembled pallets and crates for secure transportation of materials
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Drove forklifts, pallet jacks and other equipment to move materials
- Operated equipment while observing standard safety procedures
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Verified quantity and description of materials received by checking merchandise against packing list
- Managed warehouse operations and verified proper shipment procedures
- Successfully navigated large shipments of materials through tight spaces and busy facilities
- Surrounded items in cling film, padded blankets, and tape to protect from damage
- Strapped items down over protective padding to secure throughout transportation
- Verified documentation and condition of freight to assure quality standards were achieved
Field Service Coordinator
Lindsay Windows & Door
North Mankato
04.2017 - Current
- Led team of up to [Number] service technicians in field activities
- Reduced time to complete service calls and expertly retained key customers
- Facilitated communication between office personnel, subcontractors, and customers
- Maintained schedules of service calls
- Reviewed incoming service requests to prioritize workloads based on urgency and resource availability effectively
- Trained new Field Service Technicians on company procedures and best practices, enhancing team capabilities
- Improved customer satisfaction by addressing and resolving field service issues promptly and effectively
- Developed and maintained strong relationships with customers, leading to improved brand loyalty
- Handled escalated customer complaints professionally and efficiently while maintaining a focus on achieving long-term customer satisfaction and retention
- Established performance metrics for the field service team, driving continuous improvement efforts
- Analyzed data from completed service calls to identify trends and areas requiring additional training or resources
- Participated in cross-functional meetings to discuss ongoing projects' status updates, potential roadblocks or challenges requiring collaboration between various departments
- Resolved customer complaints and issues to drive satisfaction and loyalty
- Assessed customer needs and developed solutions to meet needs
- Coordinated and monitored service activities to confirm work met all requirements
- Managed and coordinated service teams to achieve successful completion of service projects
- Prepared reports on service performance metrics and key indicators for management review
- Maintained schedule of up to [Number] service calls
- Implemented efficient inventory management systems for parts and tools, reducing downtime and increasing productivity
- Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients
- Provided remote technical support when needed, expediting issue resolution while minimizing technician travel time
- Communicated with clients and service providers to provide updates on work progress
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
- Monitored safety compliance to maintain strict standards and protect team members from harm
Education
GED -
Lincolin Community School
Mankato06.2020
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Freight management
- Transportation planning
- Warehouse operations
- Receiving processes
Timeline
- Warehouse Worker, Lindsay Windows & Door, 04/01/17 - Current
- Field Service Coordinator, Lindsay Windows & Door, 04/01/17 - Current
- GED, Lincolin Community School, 06/01/20
Timeline
Warehouse Worker
Lindsay Windows & Door
04.2017 - Current
Field Service Coordinator
Lindsay Windows & Door
04.2017 - Current
GED -
Lincolin Community School
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