Michelle Mulligan
Buffalo
Summary
Dedicated and compassionate Registered Nurse with over 15 years of experience in patient care and administrative support. Skilled in acute care, patient education, multidisciplinary collaboration, and electronic health records. Currently pursuing a BSN to further enhance clinical expertise and leadership opportunities.
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Nurse
Maple Grove Hospital
07.2019 - Current
- Deliver direct nursing care to patients with acute and chronic conditions.
- Perform patient assessments, monitor vitals, and administer medications (including IV therapy).
- Educate patients and families on care plans, discharge instructions, and medication adherence.
- Coordinate with multidisciplinary teams for patient treatment and discharge planning.
- Act as a preceptor and mentor to new nurses and students.
- Maintain compliance with EHR documentation standards and hospital protocols.
- Participate in quality improvement initiatives and safety protocols.
- Provide emergency care following ACLS/BLS standards.
Certified Nursing Assistant / Patient Flow Assistant
Maple Grove Hospital
06.2011 - 07.2019
- Certified Nursing Assistant (CNA):
- Assisted with activities of daily living (ADLs) and patient hygiene.
- Recorded and reported vital signs and blood glucose levels.
- Supported patient mobility and ensured safety during transfers.
- Collected specimens and assisted in IV/catheter removal.
- Maintained accurate EHR documentation and collaborated with RNs.
- Patient Flow Assistant (PFA):
- Coordinated admissions, discharges, and patient transfers.
- Managed multi-line phones and interdepartmental communication.
- Scheduled diagnostic tests and ensured accurate documentation.
- Monitored telemetry and alerted staff to any significant changes.
- Maintained inventory and addressed logistical issues to streamline unit operations.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT10.2025
Associate Degree - Nursing
Saint Cloud Technical & Community College
St. Cloud, MN05.2019
Associate of Arts - Liberal Arts and Sciences
Saint Cloud Technical & Community College
St. Cloud, MN05.2019
Licensed Practical Nurse Diploma - undefined
Saint Cloud Technical & Community College
St. Cloud, MN01.2018
AAS - Medical Administrative Assistant
Hennepin Technical College
Brooklyn Park, MN05.2013
Certificate - Administrative Assistant
Hennepin Technical College
Brooklyn Park, MN05.2013
Skills
- Electronic Health Records: EPIC
- Monitoring Systems: Philips Monitoring, Telemetry
- Microsoft Office Suite: Word, Excel, Outlook
- Other Tools: Vocera, Proprio Video Interpreter, Bladder Scanner
Certification
BLS for Healthcare Providers – Valid through May 2027
Timeline
Registered Nurse
Maple Grove Hospital
07.2019 - Current
Certified Nursing Assistant / Patient Flow Assistant
Maple Grove Hospital
06.2011 - 07.2019
Associate Degree - Nursing
Saint Cloud Technical & Community College
Associate of Arts - Liberal Arts and Sciences
Saint Cloud Technical & Community College
Licensed Practical Nurse Diploma - undefined
Saint Cloud Technical & Community College
AAS - Medical Administrative Assistant
Hennepin Technical College
Certificate - Administrative Assistant
Hennepin Technical College
Bachelor of Science - Nursing
Western Governors University
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