Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Olson

Minneapolis

Summary

Dynamic Client Relations Specialist with a proven track record. Excelling in problem-solving and exceptional communication. Successfully increased client conversion rates and maximized revenue potential through tailored solutions. Adept at project management and fostering collaboration, consistently delivering high-quality service and exceeding performance metrics.

Overview

24
24
years of professional experience

Work History

Client Relations Specialist

SATCOM
07.2005 - 12.2023
  • Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
  • Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
  • Logged call information and solutions provided into internal database.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
  • Championed process improvements by analyzing workflows, recommending changes, and monitoring results postimplementation.
  • Built strong relationships with clients through effective communication and consistent followup.
  • Cultivated a positive working environment within the Client Relations team, fostering collaboration among colleagues in pursuit of common goals.
  • Maximized revenue potential by identifying areas for improvement within existing client contracts and service agreements.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Coordinated events and presentations for key clients, showcasing products and services that aligned with their goals and objectives.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Barista

Starbucks
04.2000 - 03.2004
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

General Studies

Coon Rapids HS
Coon Rapids, MN
06-2000

Skills

  • Problem-solving
  • Critical thinking
  • Shipping and receiving
  • Active listening
  • Money handling
  • Exceptional communication
  • Microsoft Excel
  • Computer proficiency
  • Data entry
  • Microsoft outlook
  • Scheduling
  • Quality control
  • Administrative support
  • Project management

Timeline

Client Relations Specialist

SATCOM
07.2005 - 12.2023

Barista

Starbucks
04.2000 - 03.2004

General Studies

Coon Rapids HS

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Michelle Olson