Michelle Schaefer
Inver Grove Heights,MN
Summary
Dedicated Personal Care Attendant with extensive experience at All Home Health Inc., excelling in compassionate caregiving and clinical documentation. Proven ability to enhance patient well-being through effective mobility support and meal preparation, while maintaining client confidentiality. Recognized for building strong relationships with clients, fostering trust and promoting independence in daily living activities.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Personal Care Attendant/ Home Health Aide
All Home Health Inc.
09.2018 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Property Manager
Real Estate Equities Management
04.2012 - 08.2018
- Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Optimized property management software usage, enhancing operational efficiency.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Streamlined rent collection processes, significantly reducing late payments.
- Facilitated successful acquisition and integration of new properties into management portfolio.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Planned special events such as lotteries, dedications and project tours.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Hud- section 8 Tax Credit MARIF and Hope Certified
Personal Care Attendant/Home Health Aide Assistant
Mankato Rehabilitation Center Inc.
02.2001 - 09.2015
- Documented vitals, behaviors, and medications in client medical records.
- Provided companionship during meal times ensuring adequate nutrition intake.
- Conferred with supervisor to discuss patient condition and medical care.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Aided in meal preparation according to specific dietary requirements, contributing to better nutrition management for patients.
- Assisted patients in maintaining personal hygiene routines, enhancing their overall quality of life.
- Transported patients to doctor appointments or other outings, enabling them to maintain social connections and enjoy community events.
Property Manager
StuartCo.
04.2003 - 03.2012
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Enhanced security measures, significantly reducing incidents on property premises.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Hud Certified in 2009
Cashier Manager
Lyndal Garden and Hardware
09.2000 - 04.2003
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Maximized store sales by cross-selling additional products during checkout.
Personal Care Attendant
Home Free Inc.
01.1987 - 02.2001
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Offered emotional support when needed establishing trust between me as the attendant and my patient.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
- Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
- Provided safe mobility support to help patients move around personal and public spaces.
- Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Promoted independence among clients by teaching them essential self-care skills and encouraging autonomy.
- Organized medical supplies inventory making sure that all the required items were available at all times.
- Facilitated social interaction for homebound clients through engaging conversations and recreational activities.
- Assisted with mobility exercises to maintain strength in patients suffering from limited mobility.
- Maintained detailed records of clients'' progress, identifying areas of improvement and adjusting care plans accordingly.
- Administered medications as prescribed by healthcare providers, ensuring proper dosage and adherence to schedules.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Enhanced client satisfaction by providing attentive and personalized care tailored to individual needs.
- Assisted patients with self-administered medications.
- Developed strong rapport with clients'' families, providing regular updates on their loved one''s wellbeing and progress toward goals.
- Assisted with physical therapy exercises under the guidance of healthcare professionals, promoting increased mobility and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Coordinated transportation for appointments or outings to promote social engagement and access to necessary services.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with daily living activities, running errands, and household chores.
- Guided patients to restroom to support bladder and bowel relief requirements.
Education
Tax Credit, MARIF, Hope Certified - Tax Credit, MARIF, Hope Certified
Quadel Consulting National Lease Housing Assoc.
MN01-2012
Hud Certified - Hud Certified
Quadel Consulting National Lease Housing Assoc.
MN01-2009
High School Diploma -
So.St.Paul High School
So. St. Paul, MN 5507706-1983
1 Year Degree - Gourmet Cooking
Dakotas Co. Vo-Tech
MN06-1983
Skills
- Bathing assistance
- Client relationship management
- Mobility support
- Compassionate caregiving
- Housekeeping tasks
- Patient care
- Grooming assistance
- Dressing assistance
- Safety awareness
- Clinical documentation
- Privacy and confidentiality
- Emotional support
- Meal preparation
- Transfer techniques
- Client confidentiality
- Light housekeeping
- Client transportation
- Meal planning
- Nutrition monitoring
- Adaptable approach
- Medical equipment operation
- Physical therapy assistance
- Patient assistance
- Companionship
- Shopping and errands
- Household organization
- Cooking and meal preparation
- Personal hygiene support
- Toileting assistance
- Personal hygiene
- Client documentation
- Progress documentation
- Respectful and compassionate
- Problem-solving
- Time management
- Multitasking and organization
- Daily living assistance
- Dependable and responsible
- Verbal and written communication skills
- First aid and safety
- Strong ethics
- Compassion and empathy
- Direct patient care
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Dementia care
- Compassionate care
- Heavy lifting
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Certification
- PCA - Personal Care Aide
- PCHM - Personal Care Homemaker
Languages
English
Full Professional
Timeline
Personal Care Attendant/ Home Health Aide
All Home Health Inc.
09.2018 - Current
Property Manager
Real Estate Equities Management
04.2012 - 08.2018
Property Manager
StuartCo.
04.2003 - 03.2012
Personal Care Attendant/Home Health Aide Assistant
Mankato Rehabilitation Center Inc.
02.2001 - 09.2015
Cashier Manager
Lyndal Garden and Hardware
09.2000 - 04.2003
Personal Care Attendant
Home Free Inc.
01.1987 - 02.2001
Tax Credit, MARIF, Hope Certified - Tax Credit, MARIF, Hope Certified
Quadel Consulting National Lease Housing Assoc.
Hud Certified - Hud Certified
Quadel Consulting National Lease Housing Assoc.
High School Diploma -
So.St.Paul High School
1 Year Degree - Gourmet Cooking
Dakotas Co. Vo-Tech
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