Michelle Smith
Apple Valley
Summary
Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment. Proven ability in staff management and training, leading to improved team productivity. Skilled in cash register operation and workflow management, consistently delivering accurate billing and fostering strong customer relationships.
Experienced with managing front-end operations and leading teams to achieve high customer satisfaction. Utilizes strong leadership and communication skills to maintain efficient and effective service. Track record of improving operational processes, ensuring smooth and seamless shopping experience.
Overview
25
25
years of professional experience
Work History
Front End Supervisor
The Home Depot Inc
04.2020 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Billing Specialist
Eagan Valley Pediatrics
11.2000 - 12.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Education
Rosemount High School
Rosemount, MNNo Degree - Legal Secretary
Dakota County Technical College
Rosemount, MN05-1993
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Staff management
- Staff supervision
Timeline
Front End Supervisor
The Home Depot Inc
04.2020 - Current
Billing Specialist
Eagan Valley Pediatrics
11.2000 - 12.2021
Rosemount High School
No Degree - Legal Secretary
Dakota County Technical College
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