Mickaela Holt
Otsego
Summary
Dynamic hospitality professional with over a decade of experience in serving, training, scheduling, and management. Consistently demonstrates exceptional customer service and problem-solving abilities. Adept at multitasking in high-pressure environments while maintaining a commitment to exceeding guest expectations. Recognized for strong organizational skills and dependability, with a proven track record of effectively prioritizing tasks and ensuring precision in all undertakings. Eager to embrace additional responsibilities to drive team success and enhance the guest experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Granite City Food & Brewery
2016.06 - Current
- Provided excellent customer service with menu knowledge and by anticipating needs and responding promptly to requests.
- Encouraged guests to purchase by enticing with higher margin items and add-ons.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Assistant Manager
Granite City Food & Brewery
2023.11 - Current
- Oversaw compliance with health and safety regulations, maintaining a safe working environment.
- Collaborated with kitchen staff to maintain high food quality standards and presentation consistency.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Scheduler
Granite City Food & Brewery
2022.05 - Current
- Provided support to staff members regarding their schedules or any changes that need to be made.
- Created a system for keeping track of employee requests and availability in accordance with staffing needs.
Trainer
Granite City Food & Brewery
2022.11 - Current
- Taught in-class courses to teach new hires our menu and policies.
- Taught hands on with shadowing trainees on a regular basis.
- Assessed participant knowledge and understanding of the material and adjusted training accordingly.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Server
TGI Fridays
2015.08 - 2016.09
Customer Care Representative
Rudy Luther
2015.03 - 2015.08
- Provided exceptional customer service to clients in fast-paced call center environment.
- Answered phones, returning messages to schedule appointments.
Pharmacy Technician
Walgreens
2014.11 - 2015.02
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
Skiptracer
Messerli & Kramer P.A.
2013.07 - 2014.08
- Utilized social media and other services to find demographic and bank details of debtors.
Server
Denny's
2012.10 - 2013.07
Cafeteria Worker
UW-Stout Commons
2010.01 - 2012.10
- Prepared and served food according to established recipes, standards, and portion sizes.
Education
Associate of Arts - Business Administration
North Hennepin Community College
Brooklyn Park, MN2017-12
Psychology
Capella University
Minneapolis, MN, USBusiness Administration
UW-Stout
Menomonie, WISkills
- Organization
- Multitasking
- Event Coordinating
- Delegation
- Employee Scheduling
- New hire training
- Policy enforcement
- Guest Satisfaction
- Conflict resolution
- Safe Alcohol Service
- Safe food handling
Certification
Serve Safe Alcohol Expires February 2027
Serve Safe Manager Expires November 2028
Timeline
Assistant Manager
Granite City Food & Brewery
2023.11 - Current
Trainer
Granite City Food & Brewery
2022.11 - Current
Scheduler
Granite City Food & Brewery
2022.05 - Current
Server
Granite City Food & Brewery
2016.06 - Current
Server
TGI Fridays
2015.08 - 2016.09
Customer Care Representative
Rudy Luther
2015.03 - 2015.08
Pharmacy Technician
Walgreens
2014.11 - 2015.02
Skiptracer
Messerli & Kramer P.A.
2013.07 - 2014.08
Server
Denny's
2012.10 - 2013.07
Cafeteria Worker
UW-Stout Commons
2010.01 - 2012.10
Associate of Arts - Business Administration
North Hennepin Community College
Psychology
Capella University
Business Administration
UW-Stout