Miguel Perez Munoz
Burnsville
Summary
Dynamic senior manager with extensive experience in operations management and team leadership. Skilled in training development and problem resolution, contributing to improved service quality and streamlined workflows. Committed to driving business performance through effective communication and collaboration.
Overview
10
10
years of professional experience
Work History
Senior Manager
Pinstripes
Edina, MN
08.2022 - Current
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Developed training materials to enhance staff performance and operational knowledge.
- Coordinated scheduling to optimize team coverage during peak hours.
- Monitored inventory levels, assisting in ordering supplies to maintain stock availability.
- Facilitated communication between departments to enhance collaboration and service efficiency.
- Assisted in resolving customer inquiries, enhancing overall satisfaction and loyalty.
- Analyzed sales data regularly, identifying patterns or trends that informed strategic decision-making processes within the organization.
Shift Leader
Five Guys
Richfield, MN
07.2019 - 04.2023
- Supervised daily operations ensuring adherence to company standards and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented process improvements that increased efficiency in food preparation workflows.
Server
Zumbro Coffee
Minneapolis, MN
12.2016 - 12.2022
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Trained and mentored new servers, enhancing team efficiency and service quality.
- Processed customer orders accurately using Point of Sale (POS) systems to streamline transactions.
- Developed and maintained relationships with regular customers, fostering loyalty and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Luckys 13 Pub
Burnsville, MN
08.2020 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Shift Supervisor
Premium Outlets
Eagan, MN
05.2020 - 06.2021
- Ensured compliance with health and safety regulations, maintaining a clean work environment.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Developed staff schedules optimizing labor costs while meeting operational needs.
- Conducted performance evaluations, fostering professional growth among team members.
- Implemented process improvements that streamlined workflows and reduced downtime.
Education
High School Diploma -
Burnsville High School
Burnsville, MNNo Degree - Marketing Management And Research
Normandale Community College
Minneapolis, MN09-2020
Skills
- Operations management
- Troubleshooting and problem resolution
- Documentation and reporting
- Business performance management
- Team leadership
- Training and development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Manager
Pinstripes
08.2022 - Current
Server
Luckys 13 Pub
08.2020 - 04.2022
Shift Supervisor
Premium Outlets
05.2020 - 06.2021
Shift Leader
Five Guys
07.2019 - 04.2023
Server
Zumbro Coffee
12.2016 - 12.2022
High School Diploma -
Burnsville High School
No Degree - Marketing Management And Research
Normandale Community College