Mikael Ballantine
Avon
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
Work History
Bar Manager
Jules Bistro
Saint Cloud
07.2023 - Current
- Trained and supervised a team of bartenders, ensuring exceptional service and adherence to beverage standards.
- Managed inventory levels and supply orders, optimizing stock availability and reducing waste.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Reorganized bar stations to streamline service flow.
- Created signature beverages to increase revenue and patron loyalty.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Carpenter
Cabana construction
Kimball
03.2019 - 06.2023
- Collaborated with project managers to ensure timely completion of construction projects, enhancing workflow efficiencies and meeting deadlines.
- Implemented safety protocols on job sites, reducing workplace accidents and promoting a culture of safety awareness among staff.
- Utilized advanced carpentry tools and techniques to execute complex designs, ensuring precision and durability in finished products.
- Maintained inventory of materials and tools, ensuring resources were readily available, which minimized project delays.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Performed various carpentry duties, including both rough and finish carpentry.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Maintained a clean job site at all times by disposing of debris properly after each shift.
Bartender
Krewe
Saint Joseph
04.2020 - 04.2021
- Delivered exceptional customer service by efficiently mixing and serving cocktails, enhancing the overall guest experience.
- Maintained a clean and organized bar area, ensuring compliance with health and safety standards while optimizing workflow.
- Trained and mentored new bartenders, fostering a collaborative environment and improving team performance.
- Engaged with customers to build rapport and gather feedback, contributing to a welcoming and inclusive bar atmosphere.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Landscaper
Schrodens
Saint Joseph
04.2019 - 04.2020
- Utilized advanced landscaping tools and equipment, enhancing productivity and ensuring safe operations across multiple job sites.
- Cut and trimmed lawns using power mowers and edgers.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Cleaned up debris after completing jobsite tasks.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
Outside Sales Representative
Hill York
Fort Lauderdale
04.2018 - 10.2018
- Cultivated strong customer relationships through effective communication, resulting in increased repeat business and customer loyalty.
- Identified and pursued new sales opportunities, successfully expanding the customer base and enhancing market presence.
- Delivered compelling product presentations to diverse audiences, leading to improved client engagement and higher conversion rates.
- Maintained accurate sales records and forecasts, contributing to informed decision-making and strategic planning initiatives.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
Sales Representative
Anderson Trucking Services Inc.
Saint Cloud
01.2016 - 03.2018
- Cultivated strong customer relationships by providing tailored solutions, resulting in increased client retention and satisfaction.
- Collaborated with cross-functional teams to develop sales strategies, enhancing revenue growth through effective market penetration.
- Conducted comprehensive product demonstrations, showcasing features that led to significant increases in customer interest and engagement.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Recruiter
Aerotek
Saint Cloud
11.2014 - 01.2016
- Developed and implemented targeted recruitment strategies, enhancing candidate quality and decreasing time-to-fill for key positions.
- Collaborated with hiring managers to understand team needs, ensuring alignment in candidate selection and improving overall satisfaction.
- Streamlined the interview process by integrating technology, resulting in more efficient candidate assessments and better scheduling.
- Facilitated candidate onboarding processes, ensuring a smooth transition and enhancing new hire retention through effective engagement strategies.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Explained job duties, compensation and benefits to potential candidates.
- Sourced and screened potential candidates for open positions.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Developed job descriptions and postings to attract qualified applicants.
- Negotiated salaries and other employment terms with successful applicants.
Bar Lead
Fuji Steakhouse & Sushi Bar
Saint Cloud
02.2013 - 10.2015
- Led bar operations, ensuring a consistent and high-quality drink service, enhancing overall guest satisfaction and retention.
- Trained and mentored junior bartenders in mixology techniques and customer service, fostering a skilled and efficient team.
- Developed and implemented drink specials and promotions, increasing bar revenue through creative and appealing offerings.
- Monitored compliance with health and safety standards, reducing the risk of incidents and ensuring a safe environment for staff and guests.
- Resolved customer complaints quickly and efficiently.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Ensured compliance with all applicable laws and regulations regarding alcoholic beverages.
- Demonstrated knowledge of various types of beers, wines, liquors and mixed drinks.
Education
Bartending - Bartending
Minnesota School of Bartending
07.2009 - 07.2009
Rococo High School
Cold Spring, MNSkills
- Bartending
- Mixology
- Inventory management
- Customer service
- Complaint resolution
Timeline
Bar Manager
Jules Bistro
07.2023 - Current
Bartender
Krewe
04.2020 - 04.2021
Landscaper
Schrodens
04.2019 - 04.2020
Carpenter
Cabana construction
03.2019 - 06.2023
Outside Sales Representative
Hill York
04.2018 - 10.2018
Sales Representative
Anderson Trucking Services Inc.
01.2016 - 03.2018
Recruiter
Aerotek
11.2014 - 01.2016
Bar Lead
Fuji Steakhouse & Sushi Bar
02.2013 - 10.2015
Bartending - Bartending
Minnesota School of Bartending
07.2009 - 07.2009
Rococo High School