MIKE EARL MOLINA
Blue Earth
Summary
Accomplished Computer Operator with expertise in data management and technical support, honed at U.S. Bank. Enhanced system efficiency by automating tasks and optimizing resource usage. Proficient in report creation and customer service, ensuring high data quality and user satisfaction. Successfully reduced downtime by 20% through proactive issue resolution and system monitoring.
Professional with strong experience in computer systems and data management. Skilled in operating and maintaining computer hardware and software, troubleshooting technical issues, and ensuring smooth workflow. Known for team collaboration and adapting to changing needs while consistently achieving results. Strong problem-solving abilities, attention to detail, and effective communication skills highly valued by employers.
Overview
25
25
years of professional experience
Work History
Computer Operator
U.S. Bank
Blue Earth, MN
01.2015 - 12.2025
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Reacted calmly during times of highly stressed or emergency situations.
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
- Optimized resource usage by efficiently allocating computer systems for various workloads and user needs.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
- Improved operational efficiency by automating routine tasks using scripting.
- Enhanced user satisfaction by efficiently resolving technical issues and maintaining system availability.
Computer Operator
Old National Bank
Saint Paul, MN
01.2001 - 12.2014
- Operated computer systems to ensure accurate processing of financial transactions.
- Monitored system performance, troubleshooting issues to maintain operational efficiency.
- Collaborated with IT teams to implement software updates and system enhancements.
- Processed data backups and recovery procedures to safeguard critical information.
- Maintained comprehensive documentation for operational procedures and system changes.
- Trained junior staff on system operations and best practices for efficiency.
- Led initiatives to streamline processes, improving overall data management workflows.
- Analyzed system logs to identify trends and proactively resolve potential issues.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
Education
Master of Science - Data Analytics
University of Minnesota
Minneapolis, MN01-2000
Bachelor of Science - Information And Computer Systems
University of Minnesota
Minneapolis, MN05-1997
Skills
- Data entry
- Customer service
- Data management
- Computer operations management
- Help desk support
- Hardware and software installation
- Technical support
- Data quality management
- Report creation
- Software upgrades
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Computer Operator
U.S. Bank
01.2015 - 12.2025
Computer Operator
Old National Bank
01.2001 - 12.2014
Master of Science - Data Analytics
University of Minnesota
Bachelor of Science - Information And Computer Systems
University of Minnesota