Mileena Sullivan
Duluth
Summary
Proven customer service expert from Schweiby's Concessions, adept in cash handling and enhancing customer engagement. Excelled in maintaining high accuracy levels in transactions. Significantly improving customer loyalty through professional conflict resolution. Mentored staff, showcasing leadership and organizational skills, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
The Ice Cream Truck
07.2024 - 09.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sign Deliver
Nick Signs
06.2022 - 09.2024
- Reduced delays by prioritizing deicing tasks during peak winter months.
- Addressed issues promptly when identified during inspections, ensuring corrective actions were taken swiftly to maintain safety standards.
- Balanced speed with accuracy in applying deicers, achieving optimal results without sacrificing quality or safety protocols.
- Used prescribed personal protective and safety equipment such as respiratory protection, gloves, eye wear and other devices.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
Cashier
Schweiby's Concessions
07.2021 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
Education
Bachelor of Science - Psychology
University of Minnesota Duluth
Duluth, MN05-2028
Skills
- Customer engagement
- Customer service
- Cleaning and organization
- Professional appearance
- Order taking
- Cash handling
- Greeting customers
- Product restocking
- Refunds and exchanges
- Menu memorization
Timeline
Ice Cream Server
The Ice Cream Truck
07.2024 - 09.2024
Sign Deliver
Nick Signs
06.2022 - 09.2024
Cashier
Schweiby's Concessions
07.2021 - 08.2024
Bachelor of Science - Psychology
University of Minnesota Duluth
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