Miles W. Voehl
Shakopee,MN
Summary
Proactive and goal-oriented professional with excellent communication, time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive customer success and contribute to organizational growth and customer value.
Overview
38
38
years of professional experience
Work History
Principal Solution Engineer
Salesforce
01.2014 - Current
- Act as a trusted advisor and communicator to customers, driving innovative Salesforce solutions that accelerate business strategies and enhance overall value
- Partner with customers and collaborate with internal teams to identify and drive consensus on multi-product solutions across the Salesforce ecosystem, ensuring alignment with customer goals
- Own overall Salesforce solution recommendations for the Account Team, striving to deliver the highest level of customer success and satisfaction to drive more ACV
- Transform complex business challenges into actionable solutions by researching, assessing, and defining innovative ideas, facilitating practical next steps for clients
- Build and deliver impactful demonstrations and presentations tailored to various levels of the customer's organization, effectively showcasing the value of Salesforce solutions
- Collaborate with customers, partners, and internal stakeholders to align on tailored solutions, enhancing customer engagement and success
- Leverage extensive training and certifications (AI Associate, Agentforce Specialist, Administrator, Advanced Administrator, Platform App Builder) to maintain expertise and drive effective solutions
- Recognized as Central Area Solution Engineer of the Year, FY2016
- Contributed to over $200M in TCV over my career
Systems Engineer
NetApp
04.2006 - 01.2014
- Architected technology solutions that drive business value within assigned accounts, enhancing customer satisfaction and loyalty through tailored implementations
- Partnered with Account Executives to grow market share by effectively positioning the NetApp product portfolio, including FAS, E Series, Flash, and Storage Resource Management solutions
- Led sales strategy initiatives using methodologies like 'Driving Business Conversations' and 'Account Planning' to align solutions with customer needs and objectives
- Served as Systems Engineer Project Lead on key sales initiatives at Wells Fargo, successfully delivering customized solutions from 2006 to 2011
- Recognized multiple times as Systems Engineer of the Quarter for outstanding contributions to the Midwest Enterprise District, reflecting strong relationship-building skills and integrity
Senior Solutions Architect
Oracle Corporation
10.1995 - 04.2006
- Designed technology-based solutions that addressed customer business issues, aligning with their long-term goals through effective architecture
- Utilized a consultative approach to selling by soliciting business requirements and developing tailored technical sales strategies
- Presented and demonstrated Oracle's solutions and advanced technical concepts to prospective customers, showcasing their value in resolving complex business challenges
- Recognized for excellence as a member of Oracle Club Excellence for 9 out of 10 years and awarded Central U.S
- Solution Architect of the Year in FY2004
Senior Systems Engineer
Data Systems & Management, Inc.
10.1993 - 10.1995
Systems Engineer
Data General Corporation
12.1986 - 10.1993
Education
Bachelor of Science - Computer Science - MIS
University of Minnesota
Minneapolis, MN06.1989
Skills
- Customer engagement
- Strategic thinking
- Solution design
- Solution recommendations
- Oral and written communications
- Relationship building
- Sales support
- Troubleshooting
Timeline
Principal Solution Engineer
Salesforce
01.2014 - Current
Systems Engineer
NetApp
04.2006 - 01.2014
Senior Solutions Architect
Oracle Corporation
10.1995 - 04.2006
Senior Systems Engineer
Data Systems & Management, Inc.
10.1993 - 10.1995
Systems Engineer
Data General Corporation
12.1986 - 10.1993
Bachelor of Science - Computer Science - MIS
University of Minnesota
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