Milgo Mohamud
Rochester
Summary
Dedicated and experienced professional seeking a managerial position at Cornerstone Caregiving to leverage my organizational, leadership, and compassionate care skills to enhance service delivery and team effectiveness.
Overview
9
9
years of professional experience
Work History
Personal Care Assistant
Cornerstone Caregivers
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Crew Trainer
Chipotle
03.2021 - 07.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set a positive example for team members by providing high-quality, efficient service.
Administrative Assistant
Apollo Care Service
07.2019 - 02.2020
- Coordinated office operations, scheduling, and record maintenance to support caregiver efficiency.
- Assisted in recruitment.
- onboarding and training processes for new staff.
- facilitated employee benefits administration and compliance with caregiving regulations.
- Supported in developing training programs to enhance caregiver skills and performance.
Customer Support Representative |
Charter Spectrum Communications
10.2015 - 06.2019
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
Bachelor of Arts - Relevant Coursework in Healthcare Administration
Rochester Community And Technical College
Rochester, MN05.2026
High School Diploma -
John Marshall
Rochester, MN06.2011
Skills
- Office Administration
- Basic computer support
- File Management
- Employee Relations
- Schedule oversight
- Training Coordination
- Office Equipment Troubleshooting
- Calendar Management
- Records Management
- Clerical Support
Languages
somali
Native or Bilingual
Timeline
Personal Care Assistant
Cornerstone Caregivers
02.2024 - Current
Crew Trainer
Chipotle
03.2021 - 07.2022
Administrative Assistant
Apollo Care Service
07.2019 - 02.2020
Customer Support Representative |
Charter Spectrum Communications
10.2015 - 06.2019
Bachelor of Arts - Relevant Coursework in Healthcare Administration
Rochester Community And Technical College
High School Diploma -
John Marshall
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