Miliard Kassa
Thief River Falls
Summary
Dynamic and reliable professional recognized for exceptional productivity and efficient task completion. Specialized skills in route planning, time management, and safety compliance complement a strong ability to foster communication, problem-solving, and adaptability, ensuring seamless daily operations and high levels of customer satisfaction. Proven track record in building robust client relationships and consistently achieving sales targets through strategic negotiation and comprehensive product knowledge underscores a commitment to driving revenue growth. Focused on delivering tailored solutions that effectively address customer needs while enhancing overall team success.
Overview
9
9
years of professional experience
Work History
Sale Consultant
Neighbors Ford
12.2025 - Current
- Delivered impactful product demonstrations to illustrate key features and benefits, enhancing buyer understanding and interest.
- Developed tailored sales strategies to meet diverse customer needs and enhance satisfaction.
- Coordinated efforts with service teams to implement effective post-sale support strategies and strengthen customer retention initiatives.
- Conducted comprehensive an analysis of market trends to identify strategies for boosting product visibility and increasing sales volume.
Delivery Driver
FedEx Ground
02.2020 - 11.2025
- Safely loaded, secured, transported, and unloaded packages to meet delivery deadlines.
- Consistently met tight schedules by delivering rush orders efficiently and on time.
- Maintained full compliance with traffic laws and safety regulations while ensuring timely deliveries.
- Recorded delivery logs, trip details, and mileage for compliance and operational accuracy.
- Communicated delivery delays to customers, enhancing satisfaction and reducing support inquiries.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and operational readiness.
- Conducted basic emergency vehicle repairs to maintain operational safety and avoid service disruptions.
- Delivered packages efficiently, ensuring timely arrival at designated locations.
- Operated delivery vehicle in compliance with safety protocols and traffic regulations.
Receiving Associate
Macy's
01.2018 - 01.2020
- Operated electric pallet jacks and forklifts to safely unload delivery trucks and manage heavy inventory.
- Inspected incoming goods for defects or discrepancies, promptly reported issues, and collaborated with suppliers for resolution.
- Coordinated delivery updates with vendors, transport providers, and internal teams to enhance logistics operations.
- Accurately sorted and labeled products by size, type, style, color, or SKU to streamline inventory management and order fulfillment.
- Maintained documentation to track and report damaged or missing inventory for accountability.
- Inspected incoming goods for defects or discrepancies, reported issues promptly, and collaborated with suppliers for resolution.
- Generated and maintained documentation to monitor and report damaged or missing inventory.
- Managed incoming merchandise, ensuring accurate receipt and storage in designated areas.
- Coordinated with team members to maintain organized stockroom and optimize space utilization.
Education
No Degree - Business Management
South Dakota State University
Brookings, SD08-2019
High School Diploma -
Future Talent International Academy
Addis Ababa, Ethiopia05-2015
Skills
- Customer relationship management
- CRM proficiency
- CRM expertise
- Sales demonstration
- Consultative sales
- Objection handling
- Sales analysis
- Solutions planning
- Strategic planning
- Project management
- Time management
- Digital marketing
Languages
English
Native/ Bilingual
Amharic
Native/ Bilingual
Timeline
Sale Consultant
Neighbors Ford
12.2025 - Current
Delivery Driver
FedEx Ground
02.2020 - 11.2025
Receiving Associate
Macy's
01.2018 - 01.2020
No Degree - Business Management
South Dakota State University
High School Diploma -
Future Talent International Academy