Miranda Smith
Eagan
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
The Dental Specialist
Burnsville, MN
07.2025 - Current
- Coordinated patient scheduling and managed appointment logistics to enhance clinic efficiency.
- Implemented electronic health record updates to improve patient information accuracy and accessibility.
- Facilitated communication between patients and healthcare providers, ensuring clarity in treatment plans.
- Developed patient educational materials that increased understanding of care procedures and options.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Patient Care Coordinator
The Facial Pain Center
01.2022 - 07.2025
- Coordinated patient scheduling to accommodate appointment needs, ensuring optimal clinic flow and minimal wait times.
- Verified insurance coverage for patients, confirming eligibility and benefits to ensure accurate billing and avoid delays.
- Managed insurance claims, processing submissions, tracking statuses, and resolving any discrepancies or issues with insurance providers.
- Addressed patient concerns by providing timely information and resolving issues to ensure a positive patient experience.
- Completed prior authorizations for treatments and procedures, ensuring timely approval from insurance companies.
- Liaised with dental labs to ensure the accurate and timely delivery of supplies, meeting patient treatment timelines.
- Maintained detailed patient records, ensuring all documentation was accurate, complete, and in compliance with HIPAA regulations.
Operations Manager
Amc Theatres
01.2015 - 01.2021
- Supervised and managed a team of 25 staff members, providing training, support, and performance feedback to ensure efficient daily operations.
- Oversaw day-to-day operations, ensuring smooth workflow, task delegation, and adherence to company policies and procedures.
- Ensured guest satisfaction by addressing concerns, resolving issues, and maintaining high service standards in a fast-paced environment.
- Handled cash management including processing transactions, balancing cash drawers, and ensuring financial accuracy at the start and end of shifts.
- Trained and motivated team members, fostering a positive work environment and improving team performance and morale.
- Analyzed performance metrics to identify areas for process improvements and optimize resource allocation.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Education
Associate of Applied Science - Health Care Administration
Rasmussen College
03-2026
High School - undefined
Osseo Senior High School
01-2014
Skills
- Inventory analytics
- Communication
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Patient relations
- Insurance verification
- Attention to detail
- Administrative & Operational Skills
- Critical thinking skills
Timeline
Patient Care Coordinator
The Dental Specialist
07.2025 - Current
Patient Care Coordinator
The Facial Pain Center
01.2022 - 07.2025
Operations Manager
Amc Theatres
01.2015 - 01.2021
High School - undefined
Osseo Senior High School
Associate of Applied Science - Health Care Administration
Rasmussen College