Mireya Pujols
Adminitsrative profesional
Woodbury
Summary
Service-oriented professional skilled in enhancing customer satisfaction and resolving concerns. Experienced in efficiently completing tasks in various settings, with expertise in operating manual labor equipment. Committed to safety and adaptability, contributing effectively to team goals and driving impactful results.
Overview
29
29
years of professional experience
Work History
Documentalist
Consulate of Mexico
Saint Paul
09.2021 - Current
- Mexico's Government agency as a professional examiner who thoroughly inspects all passport and visa paperwork that is filed including verification of data.
- Guided customers through application processes for incomplete or incorrectly filed paperwork to ensure accuracy and compliance.
- Protected sensitive documents to uphold confidentiality and trust.
- Created informational materials to educate public about consulate services and programs, enhancing community awareness.
- Coordinated events to promote cultural exchange and collaboration with local organizations.
- Evaluated requests from customers for changes or updates on existing systems, facilitating timely and effective resolutions.
Spanish Interpreter
ARCH Language Network
Saint Cloud
12.2018 - 11.2021
- Delivered interpreting services for multiple hospital departments, including ER and ICU, during high-risk COVID-19 hospitalizations.
- Coordinate patient scheduling, onsite and by phone. Evaluate translation material ensuring accuracy in medical terminology and cultural language support to provide accurate communications.
- Coordinate patient scheduling, onsite and by phone. Evaluate translation material ensuring accuracy in medical terminology and cultural language support to provide accurate communications.
Account Manager/Debt Collector
Encore Capital Group
Saint Cloud
04.2011 - 03.2019
- Communicated with debtors by telephone to effectively manage arrears.
- Investigated payment arrears in portfolio, coded debtors to determine collection steps, and recorded history to maintain complete files for decision making.
- Identified adjustment requests, executed timely collections, and initiated recovery activities to minimize risk and optimize returns.
Bank Teller/Executive Accountant Assistant
HSBC Bank
Mexico
01.1997 - 06.2006
- Assisted 50-100 clients by processing their monetary requests, such as withdrawals, deposits, and account issues, resulting in over 20 transactions per hour.
- Utilized attention to detail to calculate accurate customer transactions, handling over $25K daily.
- Maintained knowledge of credit and debit card options, providing tailored recommendations based on client preferences for interest rates, annual fees, and cash back.
- Collaborated with teams to support marketing and operations while adhering to federal regulations for customer account protection.
Education
Medical Interpreter
ALTA
California01-2024
C.P.A - Public Accounting Degree
University Automa of Coahuila
Coahuila, Mexico05-1996
Diploma - General Studies
'La Paz' High School
Coahuila, México05-1991
Skills
- Problem-Solving
- Customer Service Excellent
- Debt Collector
- Digital Marketing & Social Management
- Positive
- Bilingual Communication
- Administrative support & Data Entry
- Process Improvement
- Client/customer relationship building
- Team/relationship building
- Windows Office
- Microsoft
- Noble Systems
- Excel
- Data Analytics
- Health and Safety Management
Languages
- English
- Spanish
- English
Timeline
Documentalist
Consulate of Mexico
09.2021 - Current
Spanish Interpreter
ARCH Language Network
12.2018 - 11.2021
Account Manager/Debt Collector
Encore Capital Group
04.2011 - 03.2019
Bank Teller/Executive Accountant Assistant
HSBC Bank
01.1997 - 06.2006
Medical Interpreter
ALTA
C.P.A - Public Accounting Degree
University Automa of Coahuila
Diploma - General Studies
'La Paz' High School