Miriah Hartfiel
Paynesville
Summary
Dynamic Customer Service Supervisor with a proven track record at BI Worldwide, enhancing team performance through effective coaching and quality assurance. Skilled in problem-solving and fostering collaboration, I resolved escalated issues, significantly boosting customer satisfaction and loyalty. Committed to training and mentoring, I empower teams to excel in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
BI Worldwide
11.2019 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Interviewed, managed, developed and trained staff, established and monitored goals.
Customer Service Representative
RIE Coatings
08.2017 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Paynesville Highschool
Paynesville, MN06-2000
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Training and mentoring
- Positive and constructive feedback
- New hire training
- Delegating work
- Call monitoring
- Issue resolution
- Quality assurance
Languages
English
Full Professional
Timeline
Customer Service Supervisor
BI Worldwide
11.2019 - Current
Customer Service Representative
RIE Coatings
08.2017 - 11.2019
High School Diploma -
Paynesville Highschool
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