Miriam Alvarez
Minneapolis
Summary
Culinary leader and restaurant manager with a proven track record in enhancing customer satisfaction and retention. Proficient in market trend analysis and strategic implementation, driving significant improvements in brand visibility and revenue generation. Recognized for high productivity and effective project execution through strong communication and teamwork skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concept Manager /Executive Chef
AREAS AERO MSP
Minneapolis/St. Paul
08.2020 - 04.2025
- Maintains a positive work environment for the management team and all staff.
- Promotes an attitude of pride, cooperation, and success in the unit.
- Provides leadership to the crewmembers and newly hired crewmembers in the unit.
- Directs the assistant managers and crew members to achieve company standards.
- Establish and maintain the highest standards for food and beverage quality, and customer service.
- Accountable for crewmembers and newly hired individuals to achieve established goals and training paths.
- Accountable for the successful onboarding of new hourly employees, ensuring they have the tools and support necessary to be successful, and reduce turnover.
- Directs the team toward achieving the unit's service and financial goals.
- Provides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any MN laws and regulations related to the workplace.
- Responsible for coaching and mentoring all staff.
- Maintained relationships with external vendors and suppliers for timely delivery of materials related to concept development projects.
Executive Chef
AREAS AERO MSP
Minneapolis/St. Paul
05.2019 - 04.2020
- Overseen 10 different brands of restaurants.
- Coordinating and training cooks on all stations, and ensuring plating consistency for service.
- Implementing hygiene policies and examining equipment for cleanliness.
- Ensuring timeliness, freshness, portion control, and quality of dishes.
- Designing schematics for each station; overseeing schedules and checklists, and prep lists.
- Entrusting and following up with the kitchen manager of each unit.
- Developing relationships with a variety of vendors.
- Obtaining feedback on food and service quality, and handling customer comments and complaints.
- Inspected equipment regularly to maintain safe working conditions in the kitchen.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Ensured compliance with health department regulations by implementing proper sanitation procedures.
Kitchen Manager/ Chef De Cuisine
Hi-Lo Diner
Minneapolis
04.2016 - 05.2019
- Overseeing back-of-the-house employee hiring, firing, and disciplinary actions as needed.
- Scheduling for the back of the house.
- Ordering items from U.S. foods and other local companies.
- Conducting inventory on a monthly basis.
- Responsible for developing biweekly specials.
- Recipe development and menu development.
- Delegation of responsibilities to the Sous Chef and kitchen supervisor.
- Assuring that all cooks are practicing FIFO, LIFO, and HACCP, and keeping records of temperatures.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
Education
AAS - Food Science
Le Cordon Blue
Mendota, MN05-2011
Skills
- Micros
- ADP
- POS
- Word
- PowerPoint
- Excel
- Symphony 2
- Menu development
- Food quality assurance
- Inventory management
- Customer service
- Hygiene and sanitation
- Performance coaching
- Customer retention strategies
- Excellent communication
- Training and development
Certification
ServSafe Certified
Management Comunication
Languages
Bilingual in English and Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Concept Manager /Executive Chef
AREAS AERO MSP
08.2020 - 04.2025
Executive Chef
AREAS AERO MSP
05.2019 - 04.2020
Kitchen Manager/ Chef De Cuisine
Hi-Lo Diner
04.2016 - 05.2019
AAS - Food Science
Le Cordon Blue
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