Mirna Mendoza
Bemidji
Summary
Dynamic Store Manager with a proven track record at CosmoProf, excelling in customer service and inventory management. Enhanced store profitability through strategic merchandising and effective team leadership, fostering a collaborative environment. Recognized for reducing employee turnover and maximizing sales while maintaining exceptional operational standards.
Overview
27
27
years of professional experience
Work History
Store Manager
CosmoProf
Rowland Heights, CA
10.2004 - 07.2024
- Learned operational procedures and safety protocols to ensure a secure environment.
- Assisted in inventory management by tracking stock levels and replenishing items as needed.
- Developed customer service skills by engaging with customers and addressing inquiries effectively.
- Supported team members in daily tasks to foster collaboration and improve workflow efficiency.
- Adapted quickly to new systems and tools for point-of-sale transactions and inventory tracking.
- Gained knowledge of visual merchandising standards to enhance product presentation on the sales floor.
- Participated in staff training sessions to understand store policies and improve performance standards.
- Maintained cleanliness and organization of the store environment to create a welcoming atmosphere for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Blooming Beauty
Downey, CA
04.1997 - 10.2004
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
Cosmetology
Montebello Beauty Academy
Montebello, VAGeneral Studies
Cerritos College
Norwalk, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Team building and leadership
- Operations management
- Supply ordering
- Policies and procedures
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Opening and closing procedures
- Relationship building and management
- Strategic thinker
- Order management
- Product merchandising
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Store Manager
CosmoProf
10.2004 - 07.2024
Store Manager
Blooming Beauty
04.1997 - 10.2004
Cosmetology
Montebello Beauty Academy
General Studies
Cerritos College